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  • Question

  •   HELP!! My motherboard had to be replaced recently & the guy who did it didnt put an genuine copy of windows xp on my computer, I cant update or anything. I was told to visit this site & there was an 1800 number I could ring that would help me. I cant find this nuimber anywhere. I am going insane trying to fix this! Please can someone give me some advice. My original version was on computer when I bought it but there was no disc. Thanks............
    Wednesday, March 21, 2007 7:25 AM

Answers

  • Hello Lex,

     

    On line 2, it says "Invalid Product Key". I have check the Diagnostic information, in our tool here, and the Product Key used to install windows was created using an illegal key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft. 

     

    Large corporations, schools and gov'ts have legal agreements with Microsoft, which assign them a unique Volume License Key (VLK).  Using their assigned VLK to install software provides them with the flexibility of installing on many computers. It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.

     

    I can provide you with a couple options and I recommend that you follow up with both:

    1) Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    2) Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    3) Click on the blue star in the system tray and follow the directions to purchase a WGA kit

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    ----------------------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    ----------------------------------------------------------------------

    Friday, March 30, 2007 10:38 PM

All replies

  • Lexi07,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Wednesday, March 21, 2007 2:54 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-4MTF8-9Q2X2-FH7T8
    Windows Product Key Hash: 0gAPp7xT8aPNCBumAsG0gnBvByc=
    Windows Product ID: 51882-640-6121551-23093
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {66075BE7-6946-4B54-BAFD-77B37A64B114}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{66075BE7-6946-4B54-BAFD-77B37A64B114}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-FH7T8</PKey><PID>51882-640-6121551-23093</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-602162358-725345543</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>865GV-M3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080009 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061117000000.000000+000</Date></BIOS><HWID>B86A395F01846052</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    The version of Windows is Home.

     Yes, it has the Manufacturers name in black writing

     Thanks

    Thursday, March 29, 2007 9:03 AM
  • Hello Lex,

     

    On line 2, it says "Invalid Product Key". I have check the Diagnostic information, in our tool here, and the Product Key used to install windows was created using an illegal key generating tool.  These product keys are commonly referred to as a ‘keygen’ key.  These type of applications can be found out on the internet and they are used to create Invalid Product Keys that look and act like a real keys, but were not, manufactured by Microsoft. 

     

    Large corporations, schools and gov'ts have legal agreements with Microsoft, which assign them a unique Volume License Key (VLK).  Using their assigned VLK to install software provides them with the flexibility of installing on many computers. It is quite common for unscrupulous resellers to bundle a keygen VLK with software because they are aware that there is only a small chance that the purchaser will find out that they have received counterfeit Software and Product Key. If you go to http://www.microsoft.com/resources/howtotell/en/default.mspx , you can see that some counterfeits can be very sophisticated.

     

    I can provide you with a couple options and I recommend that you follow up with both:

    1) Contact the person/company that sold you the software and demand the Genuine Microsoft software, that you paid for. Or a Refund.

    2) Click on the blue star in the System Tray and Submit a Piracy Report to Microsoft. If it is a High Quality counterfeit (go to http://www.microsoft.com/resources/howtotell/en/default.mspx for comparisons), you may be eligible for a free replacement. 

    3) Click on the blue star in the system tray and follow the directions to purchase a WGA kit

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    ----------------------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    ----------------------------------------------------------------------

    Friday, March 30, 2007 10:38 PM