How to deal with roaming profiles and Outlook Syncronization in Citrix/TS RRS feed

  • Question

  • Our CRM Administrator has installed and configured the server components of CRM and handed me the client to install in our Citrix environment.  I did the install on test servers and everything worked fine.  However, we are now in pilot with users actually trying to sync contacts and I found some problems that I'm having some difficulty finding information on.

    After the user sets up CRM once in Citrix, then logs into another server with CRM, an error appears:

    "You already have Microsoft Dynamics CRM for Outlook installed on another computer.  Only one client computer per user can run the automated process that does bulk updates of outlook items with Microsoft Dynamics CRM Data.  This client should be the computer that is most often online (such as a desktop computer) or the users primary computer.  To change the Synchronizing client, on the CRM Menu, click options, and click the synchronizing tab."

    We are using roaming profiles so I would think that the OutlookSyncCache.sdf file would roam and this would not be an issue.  However it is an issue.

    Any pointers?  I've reviewed the implementation guide, and I don't see anything specific to Citrix, Terminal Services, or Roaming Profiles.  If anyone can point me in the right direction I would appreciate it!



    Edit:  Both server and client are CRM 4.0 Rollup 11

    • Edited by Shelton_Smith Wednesday, July 21, 2010 4:04 PM spelling
    Wednesday, July 21, 2010 3:57 PM


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