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server shut down problem... RRS feed

  • Question

  • this just started recently. the server started hanging on the order to shut down. i used the power button or from the start command. it didnt matter. it hangs at the "saving your settings" screen. i can hear that the drives have winded down but the monitor, fans all stay on. the only way to turn it off is to keep the power button pressed and then it seems to shut off pretty quickly. it cant be good for it.

    my server has all microsoft updates and i have installed eset nod32 version 4 for anti virus. it has 4 500gb drives and 2 1tb drives. drive problem in next post.

    thx for any help or ideas

    rob123
    Monday, April 6, 2009 1:17 AM

All replies

  • this just started recently. the server started hanging on the order to shut down. i used the power button or from the start command. it didnt matter. it hangs at the "saving your settings" screen. i can hear that the drives have winded down but the monitor, fans all stay on. the only way to turn it off is to keep the power button pressed and then it seems to shut off pretty quickly. it cant be good for it.

    my server has all microsoft updates and i have installed eset nod32 version 4 for anti virus. it has 4 500gb drives and 2 1tb drives. drive problem in next post.

    thx for any help or ideas

    rob123

    Please leave the server on to see if it bluescreens when shutting down. Shutting it down via the power switch is preventing watchdog from kicking in. If the server BSOD's, it will write out a dumpfile to %windir% (MEMORY.DMP). You can either contact support or file a bug via Connect and we will analyze it for you and let you know which process/driver is responsible.

    When you file the bug, you will not be able to attach the dump file but we will provide you with an upload location.

    If the system does not bugcheck, then check back in this thread or file a bug anyway with client and server cabs.

    Thanks
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Monday, April 6, 2009 1:56 AM
    Moderator
  • this just started recently. the server started hanging on the order to shut down. i used the power button or from the start command. it didnt matter. it hangs at the "saving your settings" screen. i can hear that the drives have winded down but the monitor, fans all stay on. the only way to turn it off is to keep the power button pressed and then it seems to shut off pretty quickly. it cant be good for it.

    my server has all microsoft updates and i have installed eset nod32 version 4 for anti virus. it has 4 500gb drives and 2 1tb drives. drive problem in next post.

    thx for any help or ideas

    rob123

    Nod32 is not supported on WHS and I know other users have had problems with it in the past.  My suggestion would be to uninstall it, reboot your server, then see if it works.
    Monday, April 6, 2009 3:24 AM
    Moderator
  • the primary drive failed. i had to install the server from scratch as the rebuild wasnt offered as an option.

    not really a problem but the freeze at "saving your settings is still there

    dont want to have to keep using the power button as i am told that hard shut dowsn are not good

    any other ideas?

    rob123
    Friday, April 10, 2009 5:21 AM
  • the primary drive failed. i had to install the server from scratch as the rebuild wasnt offered as an option.

    not really a problem but the freeze at "saving your settings is still there

    dont want to have to keep using the power button as i am told that hard shut dowsn are not good

    any other ideas?

    rob123

    I'm not sure I understand the question.

    You did a full installation and you are still seeing this behavior? When you installed did you leave Nod32 off the system as kariya21 suggested? Also, if the system is still hanging at shutdown, did you leave it on to see if bluescreened rather than use the switch to power it off? As I stated, if it is the operating system, this is the best way to catch it.

    Thank you
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Friday, April 10, 2009 6:49 PM
    Moderator