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Office 2007 Professional suddenly "not genuine" RRS feed

  • Question

  • After having Office Professional 2007 installed on a desktop (XP) and laptop (vista) for approximately 18 months they are now being flagged as "not genuine". I cannot understand how this can be when the software has been activated/registered with MS since it was originally installed. The software was purchased from an online retailer and appears to be totally genuine.

    Why would MS start complaining 18 months after activation?

    I have seen postings with diagnostics output which indicates why the validation check has failed, but could not see any instructions for how this could be generated.

    Can anyone help?

    Monday, November 8, 2010 7:20 PM

Answers

  • "deejayvee" wrote in message news:36ef4f43-a9dd-4161-97d6-40f043e511d1...

    Thanks for the swift response Noel,

    Attached is the MGADiag tool report from the Vista Laptop - note that I did uninstall and reinstall the office software on 7/11/10 in an attempt to resolve the problem:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     


    Your copy of Office Professional is using a Product key that MS has never issued - it has therefore been generated by a hacker's KeyGen tool.
     
    If you bought this product, check that the packaging matched that expected for Office 2007 Pro - you may qualify for a complementary replacement
    and
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:41 PM
    Wednesday, November 10, 2010 7:56 PM

All replies

  • "deejayvee" wrote in message news:45ab0474-a73a-4e1c-916d-06527aa6e15b...

    After having Office Professional 2007 installed on a desktop (XP) and laptop (vista) for approximately 18 months they are now being flagged as "not genuine". I cannot understand how this can be when the software has been activated/registered with MS since it was originally installed. The software was purchased from an online retailer and appears to be totally genuine.

    Why would MS start complaining 18 months after activation?

    I have seen postings with diagnostics output which indicates why the validation check has failed, but could not see any instructions for how this could be generated.

    Can anyone help?


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 8, 2010 9:03 PM
  • Thanks for the swift response Noel,

    Attached is the MGADiag tool report from the Vista Laptop - note that I did uninstall and reinstall the office software on 7/11/10 in an attempt to resolve the problem:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ::

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    :: 

     

    • Edited by deejayvee Wednesday, November 10, 2010 11:17 PM Unnecessary information removed
    Wednesday, November 10, 2010 7:02 PM
  • "deejayvee" wrote in message news:36ef4f43-a9dd-4161-97d6-40f043e511d1...

    Thanks for the swift response Noel,

    Attached is the MGADiag tool report from the Vista Laptop - note that I did uninstall and reinstall the office software on 7/11/10 in an attempt to resolve the problem:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     


    Your copy of Office Professional is using a Product key that MS has never issued - it has therefore been generated by a hacker's KeyGen tool.
     
    If you bought this product, check that the packaging matched that expected for Office 2007 Pro - you may qualify for a complementary replacement
    and
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, November 10, 2010 8:41 PM
    Wednesday, November 10, 2010 7:56 PM
  • I bought this software from an online site. It certainly looks genuine - sealed plastic case, holographic discs, documentation etc. and so I shall submit a claim for a replacement.

    What I don't understand is that given that the software has been activated and registered with Microsoft (18 months ago), why has the non-genuine nature of the product only just been identified?

    If the activation had failed at installation, I would have had a good chance of a refund from the retailer (or failing that would have been covered by my credit card guarantee). 18 months on, the retailer no longer seems to be in business and my credit card company are unlikely to support a fraud claim.

    Wednesday, November 10, 2010 11:37 PM
  • "deejayvee" wrote in message news:95b3a8d0-f33c-4122-920d-b25dcb8c3580...

    I bought this software from an online site. It certainly looks genuine - sealed plastic case, holographic discs, documentation etc. and so I shall submit a claim for a replacement.

    What I don't understand is that given that the software has been activated and registered with Microsoft (18 months ago), why has the non-genuine nature of the product only just been identified?

    If the activation had failed at installation, I would have had a good chance of a refund from the retailer (or failing that would have been covered by my credit card guarantee). 18 months on, the retailer no longer seems to be in business and my credit card company are unlikely to support a fraud claim.


    I can sympathise with you.
    Unfortunately, the cleverer counterfeiters sell just enough copies of a program to keep under the activation block level, and it's not until a few customers reinstall the product on new hardware that the block gets triggered. this can take weeks, or months, or may not even happen for years, if the counterfeiter is cautious enough - but it will almost certainly happen eventually.
    It's for this reason that MS couch the warning in such vague terms - together with the fact that software problems can also give the same error response.
    See if the packaging, etc. is good enough for the replacement program, and try MS - you may get a copy of Office 2010 for your trouble. (I'm not sure what they are handing out at the moment)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 11:57 PM
  • Thanks for help (and sympathy). I'll send the product off to MS and keep my fingers crossed.

    I'm still unclear where the "activation block level" comes into the equation, if the product key is one that has not been issued by MS. Surely this should have failed to activate immediately?

    Thursday, November 11, 2010 12:39 AM
  • "deejayvee" wrote in message news:2c99866a-eb91-4b19-b276-ea18aa8ae206...

    Thanks for help (and sympathy). I'll send the product off to MS and keep my fingers crossed.

    I'm still unclear where the "activation block level" comes into the equation, if the product key is one that has not been issued by MS. Surely this should have failed to activate immediately?


    Sorry- getting my wires crossed.
    The delay possibly arose because you'd not updated Office - it requires one of the updates for the OGA program to check the license for validity. This update also gets installed if you have to Validate Office for any reason (possibly for an add-on, or service pack). As I understand it, this update includes new software that checks the Product Key against the MS database, and does so repeatedly every few days. I'm not sure why the Key wasn't disallowed at install time, but it may be that the key was only checked against an algorithm, rather than against the database, and passed on that account.
    (Hopefully Darin or Dan will correct me if I'm too far out in the explanation <g>)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 1:04 AM
  • Hello deejayvee,

    You wrote, "I cannot understand how this can be when the software has been activated/registered with MS since it was originally installed."

    Volume Licensing installations of Office XP, 2003, and 2007 are not "activated" in the sense that the product key is sent off to a Microsoft server and a "go" or "no go" signal comes back from the server to allow or disallow activation.  As long as the product key entered meets the algorithm enclosed within the program itself, the product will "self-activate" locally.

    "Registration" is a voluntary collection of the purchaser's contact information that Microsoft uses for marketing.  I think only consumer license installations of Windows and Office offer the user an opportunity to register--I don't think that volume licensing products present the registration dialogs.  These dialogs send the consumer-provided registration data to separate servers in accordance with Microsoft's Privacy Policy in effect at the time, and there is no correlation or connection between the activation database and the registration database.

    Noel is right when he posts that your installation of Office Professional 2007 is only checked for validity when the Office Genuine Advantage Notifications program is installed as an optional important update obtained thru Windows Update.  When the OGA program was first implemented, there were some nice-to-have Office downloads that were OGA-gated, meaning to get them your installation of Office was Validated (like Microsoft still does with validating Windows before you can download Microsoft Security Essentials and Media Player), but AFAIK the gating was phased out for Office.

    Based on available info, we can guess that you must have downloaded the OGA Notifications Utility KB 949810 just before you first started seeing the nongenuine Office notifications.

    So if you had never downloaded the OGA Notifications Utility from Windows Update, or if you never went to www.microsoft.com/genuine and clicked on the Validate Office button, you may never have known that your Office installation is most likely a high quality counterfeit product.

    Hopefully we were able to provide you with the answers you requested. :-)

    Thursday, November 11, 2010 1:58 AM
  • "Dan at IT Associates" wrote in message news:ca217b7a-669a-4d75-ab12-281f985d63b5...

    Hopefully we were able to provide you with the answers you requested. :-)


    (thanks, Dan - eloquent as ever!)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 8:18 AM