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Please Help: OneCare Not Working SInce Recent Annual Renewal Download

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Last month was my Annual Renewal, which was done online. Since then, even though OneCare is still in my Startup file, it fails to load properly and I get a window saying that it cannot open, and to reboot and try again. Still the same thing after rebooting. Is there a way I can "reinstall" the S/W? Since it was the online renewal, I don't have a CD to use and have no idea what to do. HELP!!!!

Saturday, February 7, 2009 3:17 PM

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Hello Tippybird, uninstall One Care, run the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then download the One Care trial - http://onecare.live.com/standard/en-us/3/default.htm After installation open One Care, select "Subscribe"and when asked for a Live ID enter the Live ID and password associated with your One Care subscription and One Care will activate. If after reinstallation One care fails to function properly please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Monday, February 9, 2009 2:48 PM
Saturday, February 7, 2009 4:00 PM

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