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Pre-Installed Toshiba Laptop detecting as not genuine RRS feed

  • Question

  • The "not genuine" alert popped up today on my laptop. Apparently my installed-in-the-factory-by-Toshiba copy of Windows XP isn't genuine. Strange that, seeing as it was installed by Toshiba, and not by me.

    Downloaded the diagnostic tool - apparently IT thinks my copy is genuine.

    Checked I had the correct WGA version - no problems.

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2eade7a3-2525-4619-9782-b78977f1565f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.2
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    Perhaps you folks can tell me why a factory issued copy of Windows XP that is detected as genuine by microsoft's own diagnostic tool can be detected as not genuine by the automatic update. I'm not paying for another licence when I already own both the laptop and the factory-installed software that comes with it.
    Tuesday, October 10, 2006 1:42 AM

Answers

All replies

  • Please post the entire diagnostics output.

     

    -phil

    Tuesday, October 10, 2006 7:46 AM
  • Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2eade7a3-2525-4619-9782-b78977f1565f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2eade7a3-2525-4619-9782-b78977f1565f</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-186130574-1988268408-975940813</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE A200</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="3"/><Date>20040823000000.000000+000</Date><SLPBIOS>TOSHIBA</SLPBIOS></BIOS><HWID>D5EA3807018400E2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>78F88F09D2FB500</Val><Hash>0lj/VRZ+5kWVLmsijRqBt7IEC6Q=</Hash><Pid>73931-640-5627071-57826</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, October 21, 2006 4:29 PM
  • Please update your files:

     

    http://go.microsoft.com/fwlink/?linkid=69498

     

    Thanks!

     

    -phil

    Monday, October 23, 2006 7:05 AM