cannot complete backup to disc

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  I received an indication that I have files requiring backup.  I accessed windows live and tried to access the backup system.  I was asked to click on backup after installing a particular disc and received the following message, "Unknown problems are preventing backup from continuing at this time." I tried restarting the computer as asked but got no better results.  I tried requesting a new and complete backup and got the same negative message.  I have tried accessing help but found nothing involving this problem.  Any help would be  appreciated. There seems to be no fix for this problem.

  Monday, March 9, 2009 12:01 AM