Answered by:
Windows 7 Ultimate suddenly not Genuine

Question
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I bought this laptop used off ebay back in December. It was in great shape and worked great...until it reported it was no longer genuine. I'm guessing its a MSDN key off the numbers.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-T83PQ-TCQXD-PYH2M
Windows Product Key Hash: tysVndaNozPO2rH6CblRlUJvmu8=
Windows Product ID: 00426-068-0381727-86773
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {259BF94A-CA36-4724-B34C-86C4BB518C31}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{259BF94A-CA36-4724-B34C-86C4BB518C31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PYH2M</PKey><PID>00426-068-0381727-86773</PID><PIDType>5</PIDType><SID>S-1-5-21-1343355188-3599811550-4287787726</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>34BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-038172-00-1033-7600.0000-0652011
Installation ID: 005870354751499426122321048863921285708195769850467484
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PYH2M
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 3/6/2011 4:57:26 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:6:2011 16:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEI6C4uen/osGw/ylhC4FY7rs3O7EbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL QA09
OSFR DELL WN09
SSDT PmRef CpuPm
Sunday, March 6, 2011 11:09 PM
Answers
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"jjcom" wrote in message news:45be08ad-5cc4-40bf-93ca-80b923db09fe...
I bought this laptop used off ebay back in December. It was in great shape and worked great...until it reported it was no longer genuine. I'm guessing its a MSDN key off the numbers.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-T83PQ-TCQXD-PYH2M
Windows Product Key Hash: tysVndaNozPO2rH6CblRlUJvmu8=
Windows Product ID: 00426-068-0381727-86773
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Yep - your suspicion is correct.You should attempt to claim a refund from the vendor.It's probable that they will deny everything - if they are still on eBay at all.Do not accept a new Key - it will almost certainly go the same way as the current one.For what version and edition of Windows is the computer licensed, according to the COA sticker on the case? I'm guessing it's Win 7 Home Premium.You should see if Dell will sell you a copy of the Recovery disks for your PC, and then reinstall the original system from that.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 7:05 PM
Sunday, March 6, 2011 11:32 PMModerator
All replies
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"jjcom" wrote in message news:45be08ad-5cc4-40bf-93ca-80b923db09fe...
I bought this laptop used off ebay back in December. It was in great shape and worked great...until it reported it was no longer genuine. I'm guessing its a MSDN key off the numbers.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-T83PQ-TCQXD-PYH2M
Windows Product Key Hash: tysVndaNozPO2rH6CblRlUJvmu8=
Windows Product ID: 00426-068-0381727-86773
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Yep - your suspicion is correct.You should attempt to claim a refund from the vendor.It's probable that they will deny everything - if they are still on eBay at all.Do not accept a new Key - it will almost certainly go the same way as the current one.For what version and edition of Windows is the computer licensed, according to the COA sticker on the case? I'm guessing it's Win 7 Home Premium.You should see if Dell will sell you a copy of the Recovery disks for your PC, and then reinstall the original system from that.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 7:05 PM
Sunday, March 6, 2011 11:32 PMModerator -
Theres no COA sticker on the laptop at all...which I found odd. It did come with recovery discs though, and they are for Windows 7 Home Premium. He also included the windows 7 ult disc...which is just a plain burnt DVD with the code wrote on it. I hadn't even looked at the packet of discs he sent until now...I just knew i had them ha. At least it came with the proper discs too...just hope they work ok.Monday, March 7, 2011 2:08 AM
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Your COA may be in the battery compartment.Monday, March 7, 2011 2:38 AMAnswerer
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Well, I decided to give the guy the benefit of the doubt, and explained what was going on. He replied with another key in less than 24 hours, which made me happy. However...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VY8MH-VJD67-VKPQH
Windows Product Key Hash: XDjZ8bxGyZzs1pHvJ0baVtYf8FE=
Windows Product ID: 00426-068-3101531-86447
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {259BF94A-CA36-4724-B34C-86C4BB518C31}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{259BF94A-CA36-4724-B34C-86C4BB518C31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKPQH</PKey><PID>00426-068-3101531-86447</PID><PIDType>5</PIDType><SID>S-1-5-21-1343355188-3599811550-4287787726</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>34BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-310153-00-1033-7600.0000-0662011
Installation ID: 012121425262187911763574817105942523861835711105739986
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKPQH
License Status: Initial grace period
Time remaining: 42900 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 3/7/2011 6:37:08 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:6:2011 16:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEI6C4uen/osGw/ylhC4FY7rs3O7EbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL QA09
OSFR DELL WN09
SSDT PmRef CpuPm
I feel as though I'm in the same boat as before. I want to confirm before I make contact again.
Tuesday, March 8, 2011 12:39 AM -
Yep! same boat as before. This is usually a delaying tactic used to get out of the window for refund.
See Noel's advice above. the seller may have multiple non-genuine keys.
Tuesday, March 8, 2011 1:49 AMAnswerer