Windows 7 Ultimate suddenly not Genuine

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  "jjcom" wrote in message news:45be08ad-5cc4-40bf-93ca-80b923db09fe...

  I bought this laptop used off ebay back in December. It was in great shape and worked great...until it reported it was no longer genuine. I'm guessing its a MSDN key off the numbers.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a2
  Windows Product Key: *****-*****-T83PQ-TCQXD-PYH2M
  Windows Product Key Hash: tysVndaNozPO2rH6CblRlUJvmu8=
  Windows Product ID: 00426-068-0381727-86773
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010100.0.0.001
  
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  
  

  
  

  Yep - your suspicion is correct.

  You should attempt to claim a refund from the vendor.

  It's probable that they will deny everything - if they are still on eBay at all.

  Do not accept a new Key - it will almost certainly go the same way as the current one.

  For what version and edition of Windows is the computer licensed, according to the COA sticker on the case? I'm guessing it's Win 7 Home Premium.

  You should see if Dell will sell you a copy of the Recovery disks for your PC, and then reinstall the original system from that.

   

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Tuesday, March 8, 2011 7:05 PM

  Sunday, March 6, 2011 11:32 PM

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  Theres no COA sticker on the laptop at all...which I found odd. It did come with recovery discs though, and they are for Windows 7 Home Premium. He also included the windows 7 ult disc...which is just a plain burnt DVD with the code wrote on it. I hadn't even looked at the packet of discs he sent until now...I just knew i had them ha. At least it came with the proper discs too...just hope they work ok.
  

  Monday, March 7, 2011 2:08 AM
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  Your COA may be in the battery compartment.

  Monday, March 7, 2011 2:38 AM

  Answerer
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  Well, I decided to give the guy the benefit of the doubt, and explained what was going on. He replied with another key in less than 24 hours, which made me happy. However...

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-VY8MH-VJD67-VKPQH
  Windows Product Key Hash: XDjZ8bxGyZzs1pHvJ0baVtYf8FE=
  Windows Product ID: 00426-068-3101531-86447
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {259BF94A-CA36-4724-B34C-86C4BB518C31}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_rtm.101119-1850
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Prompt
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Prompt
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{259BF94A-CA36-4724-B34C-86C4BB518C31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKPQH</PKey><PID>00426-068-3101531-86447</PID><PIDType>5</PIDType><SID>S-1-5-21-1343355188-3599811550-4287787726</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>34BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00172-068-310153-00-1033-7600.0000-0662011
  Installation ID: 012121425262187911763574817105942523861835711105739986
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: VKPQH
  License Status: Initial grace period
  Time remaining: 42900 minute(s) (29 day(s))
  Remaining Windows rearm count: 4
  Trusted time: 3/7/2011 6:37:08 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C4A2
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 3:6:2011 16:59
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEI6C4uen/osGw/ylhC4FY7rs3O7EbK
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            DELL          WN09  
    FACP            DELL          WN09  
    HPET            DELL          WN09  
    MCFG            DELL          WN09  
    SLIC            DELL          QA09  
    OSFR            DELL          WN09   
    SSDT            PmRef        CpuPm
  
  I feel as though I'm in the same boat as before. I want to confirm before I make contact again.
  

  Tuesday, March 8, 2011 12:39 AM
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  Yep! same boat as before. This is usually a delaying tactic used to get out of the window for refund.

  See Noel's advice above. the seller may have multiple non-genuine keys.

  Tuesday, March 8, 2011 1:49 AM

  Answerer