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  • Question

  • Hi,

    I observed a blue five pointed star on the computer on Tuesday 3 July 2007 at around 8 a.m. and a notice which stated that I may be a victim of software counterfeiting. I have been using this computer since April 2006 I bought the computer brand new with this software already installed. I would like to have this problem resolved. 

     

    Thanks

    T.Mukukutu.

    Sunday, July 8, 2007 9:21 PM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:  
    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution
    Sunday, July 8, 2007 9:41 PM
    Moderator