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My Windows Vista is suddenly said to be not genuine RRS feed

  • Question

  • Hi, my fujitsu laptop was come with the preinstalled windows vista home premium. Everything was fine but today when it want to enter the desktop, it says my copy of window is not genuine and i cannot enter into the windows after tried the three option it showed. I try to key in the key on my sticker but not works, i try to click the using with reduce function also cannot.. What happen actually? I'm from malaysian, so i don think i will call up microsoft and ask why because it is troublesome...Please help..
    Friday, April 16, 2010 1:59 AM

Answers

  • Hello summerkid123,

    Why are you trying to enter a Product key?  Is Windows asking you to enter the key or are you asked to enter a Product Key when you open an Office program (such as Word or Excel or Outlook)?

    Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

      The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office. 

     

    Please review the following for additional information:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:  http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx

     

     

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Saturday, April 17, 2010 1:25 AM
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 10:07 PM
    Saturday, April 17, 2010 1:24 AM

All replies

  • Hello summerkid123,

    Why are you trying to enter a Product key?  Is Windows asking you to enter the key or are you asked to enter a Product Key when you open an Office program (such as Word or Excel or Outlook)?

    Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

      The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office. 

     

    Please review the following for additional information:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:  http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx

     

     

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Saturday, April 17, 2010 1:25 AM
    • Marked as answer by Darin Smith MS Wednesday, April 21, 2010 10:07 PM
    Saturday, April 17, 2010 1:24 AM
  • Hello Summerkid123, Iam having the same problem and havent found a fix either. Dell ,where I bought my computer said to Restore it about a week or so back. Tried that and didnt work either.There is alot of this with Vista I guess..
    Monday, April 19, 2010 2:01 AM
  • Darin I apologize if I'm missing something here, but why are you talking about MS Office?  He basically stated that he can't log into Windows because of an unexpected validation error with his preinstalled Vista Home Premium OS that has worked fine up until this point.  He is entering the product key from his "sticker" which indicates a COA-SLP, or Windows Software Product Key sticker which is usually found on the side, bottom or even back of the actual machine itself.  He is doing this becasue it is one of the options given when confronted with a Windows activation conflict or error.  You are asked to enter your product key, enter a new product key, or purchase a new product key, etc..

    Summerkid you'll have to take the "activate by phone" option most likely to straighten this out.  Talk to live support if necessary when you do this.  Your system may have been hacked by the way.  This is not the only explanation, but it would not surprise me at all these days and after what I've been through.

    I can't imagine how you came up with Microsoft Office out of his post?  He said he was trying to "enter the desktop", and that he can't "enter into the Windows".  Sure his english prose isn't the best, but it's not that bad!  He doesn't mention Office at all from what I can see.

    The only reason I am responding to this is due to my own frustration and experience with wading through countless posts, etc. where the support given is completely irrelevant and at the very least redundant.  It is absolutely not personal.  I just wish people would take time to read what they are responding to and consider if they actually have anything of value to contribute.  I do apologize, but sometimes it is necessary to vent.

     

    Matt

     

     

    Thursday, April 22, 2010 1:57 AM
  • Weeser1 have you tried the "activate by phone" option.  It worked for me when my system told me that my product key was already in use.  I have MS Vista Home Premium which is a completely legitimate genuine product I purchased about four years ago.  It has been installed on my one and only computer system.  I've been having problems due to a very nasty hack job that apparently has compromised my system with some sort of BIOS or other flashable firmware code.  Most likely you don't have to worry about what I have.  It's uncommon to say the least.  Good luck.

     

    Matt

    Thursday, April 22, 2010 2:09 AM