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Business Rules not Working in CRM 2013 Mobile App

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Hi,

I have a Business Rule in CRM which hides\shows some fields (not sections and tabs) based on another field. When I am using the CRM 2013 Mobile App , the Business Rules dont seem to be working. I have the following below queries.

1. Do the Business Rules work in CRM 2013 mobile app?? If no, then what is the alternate solution?

2. I can see the number of attachments in the record under notes. While I try to view the attachment, I am not able to do it. How to view the attachments??

FYI, I am using the app CRM for phones.

Please advise. Thanks in advance

Tuesday, November 24, 2015 3:52 PM

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Hi,

At the bottom of https://technet.microsoft.com/en-us/library/dn531159.aspx#BKMK_FormCustomizations it says that the business rules are cached and not updated until restart of the app, is this the problem?

Regards
Rickard Norström Developer CRM-Konsulterna
http://www.crmkonsulterna.se
Swedish Dynamics CRM Forum: http://www.crmforum.se
My Blog: http://rickardnorstrom.blogspot.se
- Proposed as answer by Guido PreiteMVP Wednesday, November 25, 2015 7:55 AM
Wednesday, November 25, 2015 7:07 AM
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Hi Rickard,

Thanks for the reply but I have restarted it many times but to no avail. Is this needs to be reinstalled? Also, can you confirm that Business Rules work in CRM 2013 Mobile App??

Thanks in advance
- Edited by Bachchan11 Friday, November 27, 2015 5:24 PM Corrected the name of the person
Friday, November 27, 2015 4:59 PM