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Genuine Validation fails after attempting Win7-SP1 install RRS feed

  • Question

  • Hello; I've been using Windoze 7 professional for almost a year.  Updates were working fine until Win7-SP1 appeared in the list and I made the mistake of trying to install it.

    ==> Now, Update does not work and my computer fails MGA when trying to download the stand-alone version of Win7-SP1.  Fyi, I bought the Win7 upgrade package and still have all the CD's and CD-Key page too.

    My MGA Diagnostics report follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2BYMJ-KT4YQ-8Y6MQ
    Windows Product Key Hash: 0k0Tz6JcjpKvfT8q6WEOrIChjyY=
    Windows Product ID: 00371-153-4345496-85137
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {6B914E69-F83E-431A-99EC-0AC1649DCB12}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B914E69-F83E-431A-99EC-0AC1649DCB12}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8Y6MQ</PKey><PID>00371-153-4345496-85137</PID><PIDType>5</PIDType><SID>S-1-5-21-321407773-2156831290-3120718401</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>B0B83607018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7D36A87AA7ABECE</Val><Hash>pJLzGnLJioP2QhdOFLEMatZsaBI=</Hash><Pid>81599-871-1447237-65507</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:24:2011 14:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAIAAAABAAAAAgABAAEAnJ/Q74TZBgwa7aJQIoIIj0aDUKMMdxbfkLUQnryk1qcqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm


    WmArnold1
    Sunday, April 24, 2011 6:52 PM

Answers

  • Thanks for looking that up, Darin Smith!  Yep, that's me; I lost a hard drive mid year and feared this Win-7 SP1 fiasco was going to end-up being a re-install from scratch too...

    Noel Patton; I bought this Dell Vostro 1500 with Vista Home (premium?) and subsequently bought the retail Windows 7 professional upgrade.  Apparently, in January of 2010..  I don't need RemoveWAT.

    To recap: everything was fine, updates and all, until I tried to install KB976932. (SP1)  Then, genuine failed, updates failed, sfc /scannow found corruption, but couldn't repair it, and I couldn't even do an in-place upgrade with the original (upgrade) DVD's!

    I called support yesterday; twice.  The second guy got everything working again and left me doing updates.  When the smoke cleared, I had about ten (10) more updates than I started with, and my cursed SP1 update was opted-out...

    --> Being the idiot I am; I started my cursed SP1 update again.  It ran for 20-30 minutes, completing the download, I think, and then blew a BSOD.  Fortunately, the system rebooted back to normal and I have decided to leave sleeping dogs lay!  For now, at least...

    ==> Can anyone predict what I will need to get SP1 installed?  Will MicroSoft issue a safer version of SP1??  Or, should I just sit tight and wait for the second coming???  :-)

    Thanks again and Thanks in advance,  William

    P.S. I normally use Comodo Anti-Virus, but, I un-installed that when the trouble began - and, that didn't help.  So, I've re-installed Comodo now that everything is back to normal.


    WmArnold1
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 9:42 PM
    Tuesday, April 26, 2011 9:22 PM
  • "WmArnold1" wrote in message news:04d620f1-3c96-46d1-8d00-b68ef46dab1b...

    Thanks for looking that up, Darin Smith!  Yep, that's me; I lost a hard drive mid year and feared this Win-7 SP1 fiasco was going to end-up being a re-install from scratch too...

    Noel Patton; I bought this Dell Vostro 1500 with Vista Home (premium?) and subsequently bought the retail Windows 7 professional upgrade.  Apparently, in January of 2010..  I don't need RemoveWAT.

    To recap: everything was fine, updates and all, until I tried to install KB976932. (SP1)  Then, genuine failed, updates failed, sfc /scannow found corruption, but couldn't repair it, and I couldn't even do an in-place upgrade with the original (upgrade) DVD's!

    I called support yesterday; twice.  The second guy got everything working again and left me doing updates.  When the smoke cleared, I had about ten (10) more updates than I started with, and my cursed SP1 update was opted-out...

    --> Being the idiot I am; I started my cursed SP1 update again.  It ran for 20-30 minutes, completing the download, I think, and then blew a BSOD.  Fortunately, the system rebooted back to normal and I have decided to leave sleeping dogs lay!  For now, at least...

    ==> Can anyone predict what I will need to get SP1 installed?  Will MicroSoft issue a safer version of SP1??  Or, should I just sit tight and wait for the second coming???  :-)

    Thanks again and Thanks in advance,  William

    P.S. I normally use Comodo Anti-Virus, but, I un-installed that when the trouble began - and, that didn't help.  So, I've re-installed Comodo now that everything is back to normal.


    WmArnold1

    In respect of SP1, I suggest that you post your problems to the Windows Updates Answers  forum, where experts can assist you.
     
    Glad you seem to be up and running, at least!
    Good Luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 9:42 PM
    Tuesday, April 26, 2011 9:58 PM
    Moderator
  • Take advantage of free Microsoft Support for all things SP1. 

    http://support.microsoft.com/kb/976932

    Scroll to the bottom of the page and click on the red Get Help Now link.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 9:42 PM
    Tuesday, April 26, 2011 10:18 PM
    Answerer

All replies

  • "WmArnold1" wrote in message news:45dd3e61-0303-48f1-8477-c1afebb9000a...

    Hello; I've been using Windoze 7 professional for almost a year.  Updates were working fine until Win7-SP1 appeared in the list and I made the mistake of trying to install it.

    ==> Now, Update does not work and my computer fails MGA when trying to download the stand-alone version of Win7-SP1.  Fyi, I bought the Win7 upgrade package and still have all the CD's and CD-Key page too.

    My MGA Diagnostics report follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2BYMJ-KT4YQ-8Y6MQ
    Windows Product Key Hash: 0k0Tz6JcjpKvfT8q6WEOrIChjyY=
    Windows Product ID: 00371-153-4345496-85137
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

     

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:24:2011 14:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

     


    WmArnold1

     
    From the Mismatched files, it looks suspiciously as if someone has attempted to circumvent Windows Licensing by using the RemoveWAT program.
    There are also a couple of other problems with the Licensing.
     
    From where did you get the copy of Windows that you installed? The license appears on the face of it to be genuine (hopefully Darin can confirm the status when he gets back to the office). Having said that, if Windows finds 'tampers' present it will flag a system as non-genuine whatever the Key in use.
     
    I  hesitate to offer a potential solution until we know more of the history of this installation - can you provide it?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 24, 2011 7:04 PM
    Moderator
  • I have check the Product Key being used and it is showing as Valid and Genuine.  (The key was first activated Jan of 2010 and was again activated in July 2010).

     

    Thank you,


    Darin MS
    Tuesday, April 26, 2011 8:11 PM
  • Thanks for looking that up, Darin Smith!  Yep, that's me; I lost a hard drive mid year and feared this Win-7 SP1 fiasco was going to end-up being a re-install from scratch too...

    Noel Patton; I bought this Dell Vostro 1500 with Vista Home (premium?) and subsequently bought the retail Windows 7 professional upgrade.  Apparently, in January of 2010..  I don't need RemoveWAT.

    To recap: everything was fine, updates and all, until I tried to install KB976932. (SP1)  Then, genuine failed, updates failed, sfc /scannow found corruption, but couldn't repair it, and I couldn't even do an in-place upgrade with the original (upgrade) DVD's!

    I called support yesterday; twice.  The second guy got everything working again and left me doing updates.  When the smoke cleared, I had about ten (10) more updates than I started with, and my cursed SP1 update was opted-out...

    --> Being the idiot I am; I started my cursed SP1 update again.  It ran for 20-30 minutes, completing the download, I think, and then blew a BSOD.  Fortunately, the system rebooted back to normal and I have decided to leave sleeping dogs lay!  For now, at least...

    ==> Can anyone predict what I will need to get SP1 installed?  Will MicroSoft issue a safer version of SP1??  Or, should I just sit tight and wait for the second coming???  :-)

    Thanks again and Thanks in advance,  William

    P.S. I normally use Comodo Anti-Virus, but, I un-installed that when the trouble began - and, that didn't help.  So, I've re-installed Comodo now that everything is back to normal.


    WmArnold1
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 9:42 PM
    Tuesday, April 26, 2011 9:22 PM
  • "WmArnold1" wrote in message news:04d620f1-3c96-46d1-8d00-b68ef46dab1b...

    Thanks for looking that up, Darin Smith!  Yep, that's me; I lost a hard drive mid year and feared this Win-7 SP1 fiasco was going to end-up being a re-install from scratch too...

    Noel Patton; I bought this Dell Vostro 1500 with Vista Home (premium?) and subsequently bought the retail Windows 7 professional upgrade.  Apparently, in January of 2010..  I don't need RemoveWAT.

    To recap: everything was fine, updates and all, until I tried to install KB976932. (SP1)  Then, genuine failed, updates failed, sfc /scannow found corruption, but couldn't repair it, and I couldn't even do an in-place upgrade with the original (upgrade) DVD's!

    I called support yesterday; twice.  The second guy got everything working again and left me doing updates.  When the smoke cleared, I had about ten (10) more updates than I started with, and my cursed SP1 update was opted-out...

    --> Being the idiot I am; I started my cursed SP1 update again.  It ran for 20-30 minutes, completing the download, I think, and then blew a BSOD.  Fortunately, the system rebooted back to normal and I have decided to leave sleeping dogs lay!  For now, at least...

    ==> Can anyone predict what I will need to get SP1 installed?  Will MicroSoft issue a safer version of SP1??  Or, should I just sit tight and wait for the second coming???  :-)

    Thanks again and Thanks in advance,  William

    P.S. I normally use Comodo Anti-Virus, but, I un-installed that when the trouble began - and, that didn't help.  So, I've re-installed Comodo now that everything is back to normal.


    WmArnold1

    In respect of SP1, I suggest that you post your problems to the Windows Updates Answers  forum, where experts can assist you.
     
    Glad you seem to be up and running, at least!
    Good Luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 9:42 PM
    Tuesday, April 26, 2011 9:58 PM
    Moderator
  • Take advantage of free Microsoft Support for all things SP1. 

    http://support.microsoft.com/kb/976932

    Scroll to the bottom of the page and click on the red Get Help Now link.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, April 27, 2011 9:42 PM
    Tuesday, April 26, 2011 10:18 PM
    Answerer