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Genuine Windows 7 Home Premium Upgrade (from Starter Edition) claims Upgrade Key not valid after 1 month RRS feed

  • Question

  • Hi,

    I have a Dell Netbook which was shipped with Windows 7 Starter Edition.  Just over a month ago I purchased the Windows 7 Home Premium Anytime Upgrade and successfully upgradde.  The software was purchased from Amazon US and came in sealed plastic case.  By all indications it is legitimate software.  Now, after 30+ days of use, I am getting the message that the upgrade key is not valid.  The only change in my system in the last few days has been a number of automatic windows updates which were installed.

    I've spent many hours trying to resolve this and would appreciate any help that could be provided.

    Thanks,

       Denise

    Output of diagnostic tool is below

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-P22DY-82JGV-W3R8C
    Windows Product Key Hash: tysIQbTU4mbiBMCykTj3TBF/WXk=
    Windows Product ID: 00359-897-4856165-85501
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B04DEB54-DD29-404F-97A5-79C4B16D2EF7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.130104-1435
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Katy\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B04DEB54-DD29-404F-97A5-79C4B16D2EF7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W3R8C</PKey><PID>00359-897-4856165-85501</PID><PIDType>5</PIDType><SID>S-1-5-21-3002899222-4033448066-3646958299</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1012</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100326000000.000000+000</Date></BIOS><HWID>32AB0200018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-897-485616-01-1033-7601.0000-0852013
    Installation ID: 011634983551205460908415036155403894766581234031605796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W3R8C
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/27/2013 4:15:30 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:26:2013 19:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAJJRwPxjdpKC8+awvfs7ulNzlchk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M09     
      FACP DELL   M09     
      HPET DELL   M09     
      BOOT DELL   M09     
      MCFG INTEL CRESTLNE
      TCPA Phoeni x      
      SLIC DELL   CL09   
      OSFR DELL   DELL    
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst

    Wednesday, March 27, 2013 8:52 PM

Answers

All replies

  • Your installation is showing as properly licensed - what happens if you attempt validation at www.microsoft.com/genuine/validate using Internet Explorer?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, March 27, 2013 9:24 PM
    Moderator
  • Hi,

         Thanks for the pointer Noel.  I went to that site and it confirmed that my Windows is genuine.  However I still have the error that my product key is not valid, my background is black, and I can not run any programs except for a browser.  Any other thoughts?  I have checked the entry of the product key many, many times and retried it several times over.

    Denise

    Friday, March 29, 2013 12:03 AM
  • Please post a new MGADiag report - it should have changed (in the Windows Activation Technologies area)

    It's unusual to get the notification while the system passes MGADiag - but it could be due to either malware or system corruption.

    Let's first check for corruption.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, March 29, 2013 11:07 AM
    Moderator
  • Hi,

        Thanks for the additional suggestions.  I ran another MGAdiag, but got an error when I tried to post it this time.  I think I read somewhere how to work around this, but will have to go back and find that information to get it posted.  I will do that and proceed with checking for corruption.

         A few other updates.  I went ahead an installed SP1.  I read somewhere about a possible issue where SP1 was downloaded, but not installed.  They didn't make any difference though.  I also noticed that the issue only seems to be happening when I am logged in to my administrator account.  When I log in as a guest on my computer, I still see the Windows background and can use other programs.  I am not sure is this is typical windows behavior when it thinks there is not a valid license key.  Is it possible this is a Windows bug?

        Thanks for your continued help.  I will post additional info as soon as I am able.

    Denise

    Saturday, March 30, 2013 3:26 PM
  • ignore the error message. it will still copy and paste
    Saturday, March 30, 2013 3:42 PM
    Answerer
  • Here is the updated MGAdiag

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-P22DY-82JGV-W3R8C
    Windows Product Key Hash: tysIQbTU4mbiBMCykTj3TBF/WXk=
    Windows Product ID: 00359-897-4856165-85501
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B04DEB54-DD29-404F-97A5-79C4B16D2EF7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Katy\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B04DEB54-DD29-404F-97A5-79C4B16D2EF7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W3R8C</PKey><PID>00359-897-4856165-85501</PID><PIDType>5</PIDType><SID>S-1-5-21-3002899222-4033448066-3646958299</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1012</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100326000000.000000+000</Date></BIOS><HWID>32AB0200018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-897-485616-01-1033-7601.0000-0852013
    Installation ID: 011634983551205460908415036155403894766581234031605796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W3R8C
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 3/29/2013 10:31:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:28:2013 19:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAJJRwPxjdpKC8+awvfs7ulNzlchk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M09     
      FACP DELL   M09     
      HPET DELL   M09     
      BOOT DELL   M09     
      MCFG INTEL CRESTLNE
      TCPA Phoeni x      
      SLIC DELL   CL09   
      OSFR DELL   DELL    
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst

    Sunday, March 31, 2013 11:39 PM
  • That looks fine now - you shouldn't be seeing the notification any more?

    If you are seeing it, then it's caused by profile corruption, and you'll have to address it by creating a new Admin account, and testing that - then transferring data and settings across from the old one (carefully!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 1, 2013 10:36 AM
    Moderator
  • Hi, yes, thank you.  It seems to be working ok now.  I am not sure what exactly fixed it.  I was thrown off because the background turned to black when the error first occurred and never changed back until I manually reset it.  I appreciate all the help and wisdom.

    Denise

    Tuesday, April 2, 2013 2:56 AM
  • You're welcome - good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 2, 2013 9:27 AM
    Moderator