Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
onecare isn't working properly RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I paid for Onecare about 45 days ago, but recently it wasn't working properly so I followed the insructions to uninstall and reinstall as I was directed.  The reinstall worked, but now it is saying my subscription has expired.  Prior to this uninstall and reinstall my subscription wasn't set to expire until next August.  How can I fix this without paying for the subscription again?

     

    Wednesday, October 8, 2008 3:50 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Wednesday, October 8, 2008 3:57 PM
    Moderator