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How do I know I am talking to Microsoft on a call

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I showed a virus on my computer and said I had to call a number to fix, after a long time of discussion and allowing

her to enter my computer, I found she was selling security plans. Does Microsoft do this?
- Moved by Carey FrischMVP, Editor Thursday, September 14, 2017 1:03 AM Relocated
Wednesday, September 13, 2017 7:01 PM

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No, they do not.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

For help with the malware removal I'd ask over here.

https://answers.microsoft.com/en-us/protect

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
- Proposed as answer by Richard MuellerMVP Thursday, September 14, 2017 9:25 AM
- Marked as answer by Richard MuellerMVP Thursday, September 21, 2017 1:09 PM
Thursday, September 14, 2017 2:21 AM