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I showed a virus on my computer and said I had to call a number to fix, after a long time of discussion and allowing
her to enter my computer, I found she was selling security plans. Does Microsoft do this?
No, they do not.
https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx
For help with the malware removal I'd ask over here.
https://answers.microsoft.com/en-us/protect
Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows Server] Datacenter Management Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.