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Got the "Windows Software Protection" alert and can't do anything now! RRS feed

  • Question

  • I had the Windows Software Protection warning come up and now I can't do anything, everytime I login it shows me a small dialog box with the choice of "Learn more Online" which does nothing and "Close".  I can't do anything else with the computer.  This machine was purchased at Best Buy and was working fine for 9 months until a few days ago when I saw a few error messages start to appear and the IE browser started to not function properly.  As I mentioned perviously i can't get past the signon screen.

     

    Please help me fix this, I have not installed any illegal software or an non-purchased copy of Vista.

     

    Thank you

    Thursday, January 3, 2008 6:33 PM

Answers

  • Hello New Vista CL,

     

      At this point, since you are unable to open an Internet Browser, I have no way to troubleshoot the issue. I suggest creating a (no cost) Service Request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Thursday, January 3, 2008 9:49 PM

All replies

  • Hello New Vista CL,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the "Learn more Online" option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2626995&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     


    Thank you,
    Darin Smith
    WGA Forum Manager
    Thursday, January 3, 2008 7:29 PM
  • When I click the learn more button...  nothing happens, I have clicked it multiple times and waited for 10-15 minutes and nothing happens.  The only thing that works when i get that dialog box is Close or hitting the "X" in the top right corner of the dialog box.  none of which get me anywhere.

     

    So how can i run this tool when i can't get to a browser window?

     

    Thanks,

     

    CL

    Thursday, January 3, 2008 7:51 PM
  • Hello New Vista CL,

     

      At this point, since you are unable to open an Internet Browser, I have no way to troubleshoot the issue. I suggest creating a (no cost) Service Request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Thursday, January 3, 2008 9:49 PM
  • Have you heard of this happening before?  Is this unusual?

     

    I'm glad my work laptop is XP this is not cool at all!

    Thursday, January 3, 2008 10:21 PM
  •  

     

    Yes and no,

     

      I have heard of Vista having a black background with a pop-up window that may say something like an unauthorized change has been made to Windows and will give you a few options such as "Learn more Online". This is called reduced functionality mode. This type of behavior is usually caused by 1) being non-genuine (which I assume your Vista is Genuine since you bought it from Best Buy) 2) an incompatible program is trying to access part of the OS that Vista does not allow 3) a critical system file has been modified or corrupted in some way.

     

      I have Not heard of clicking the "Learn more Online" option and it not bringing up the default internet browser. I am only guessing at this point, but I believe your past Internet Explorer issue may be related to this reduced functionality mode.

     

     

    I just thought of something you can try to launch Internet Explorer.

     

    1) Log-in to Vista

    2) Press the keys ctrl + alt + delete (at the same time)

    3) You should see a number of options. Click the one titled "Start Task Manager"

    4) The Task Manager window should come up.

    5) Click the "Applications" tab and then click the "New Tasks..." button

    6) In the Create New Task window, type: iexplore.exe

    7) At this point, Internet Explorer should open. 

    8) If so, follow the steps I provided above to post your Diagnostic Report

     

    Thanks,

    Darin

    Thursday, January 3, 2008 11:06 PM