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Windows 7 Build 7601 Not Genuine - but should be RRS feed

  • Question

  • Win 7 pre-installed on a new (1 month old machine) suddenly says it's not genuine

    Report from MGADiag below... Help much appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YHKRM-DXXF6-KP4KT
    Windows Product Key Hash: jSn2zcIMy1jVEpSibnQW52H12+E=
    Windows Product ID: 00371-OEM-8992671-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1D23DF88-934C-40EE-A25C-8E4E2A9147C6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1D23DF88-934C-40EE-A25C-8E4E2A9147C6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KP4KT</PKey><PID>00371-OEM-8992671-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1371237580-2425898879-3443263657</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M11</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.10  </Version><SMBIOSVersion major="2" minor="4"/><Date>20110513000000.000000+000</Date></BIOS><HWID>60733C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0076   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700015-02-1033-7600.0000-0112012
    Installation ID: 007161132622503366000321710126132061663310490691458745
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KP4KT
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 4
    Trusted time: 14/02/2012 17:33:35

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2012 15:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAonbM4xAGSFYkE5h7EKWSWMb48nYZRs5EHIhcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name           OEMID Value     OEMTableID Value
      APIC                                    TOSHIB                 A0076  
      FACP                                   TOSHIB                 A0076  
      HPET                                    TOSHIB                 A0076  
      BOOT                                  TOSHIB                 A0076  
      MCFG                                 TOSHIB                 A0076  
      ASF!                                     TOSHIB                 A0076  
      TCPA                                   TOSHIB                 A0076  
      SLIC                                      TOSHIB                 A0076  
      SSDT                                    TOSHIB                 SataAhci
      SSDT                                    TOSHIB                 SataAhci
      SSDT                                    TOSHIB                 SataAhci

    Tuesday, February 14, 2012 10:23 PM

Answers

  • "SPS_MB" wrote in message news:462263bc-0e14-487c-9286-1fbdef005958...

    Win 7 pre-installed on a new (1 month old machine) suddenly says it's not genuine

    Report from MGADiag below... Help much appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YHKRM-DXXF6-KP4KT
    Windows Product Key Hash: jSn2zcIMy1jVEpSibnQW52H12+E=
    Windows Product ID: 00371-OEM-8992671-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M11</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.10  </Version><SMBIOSVersion major="2" minor="4"/><Date>20110513000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: KP4KT
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 4
    Trusted time: 14/02/2012 17:33:35


     

    It seems that for some reason the OS is unable to properly read the SLIC table in the BIOS – which is needed to be able to self-activate the OEM_SLP Key in use.
    You need to change the Key to the one on your COA sticker, using the link at the bottom of the System properties page – you may need to activate by phone.
     
    NOTE that the indication is that the hardware has changed since initial activation – if that is the case, then please post back before doing anything, with details of the modification.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, February 15, 2012 12:59 AM
    • Marked as answer by SPS_MB Thursday, February 16, 2012 12:03 AM
    Tuesday, February 14, 2012 10:31 PM
    Moderator

All replies

  • "SPS_MB" wrote in message news:462263bc-0e14-487c-9286-1fbdef005958...

    Win 7 pre-installed on a new (1 month old machine) suddenly says it's not genuine

    Report from MGADiag below... Help much appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YHKRM-DXXF6-KP4KT
    Windows Product Key Hash: jSn2zcIMy1jVEpSibnQW52H12+E=
    Windows Product ID: 00371-OEM-8992671-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M11</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.10  </Version><SMBIOSVersion major="2" minor="4"/><Date>20110513000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: KP4KT
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 4
    Trusted time: 14/02/2012 17:33:35


     

    It seems that for some reason the OS is unable to properly read the SLIC table in the BIOS – which is needed to be able to self-activate the OEM_SLP Key in use.
    You need to change the Key to the one on your COA sticker, using the link at the bottom of the System properties page – you may need to activate by phone.
     
    NOTE that the indication is that the hardware has changed since initial activation – if that is the case, then please post back before doing anything, with details of the modification.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, February 15, 2012 12:59 AM
    • Marked as answer by SPS_MB Thursday, February 16, 2012 12:03 AM
    Tuesday, February 14, 2012 10:31 PM
    Moderator
  • Hi Noel,

    Thanks for the very quick reply. Will try changing the Key when I can get access to the machine again.

     There have been no hardware changes however it may be possible there may be some virus involvement here, it is very coincidental that this error occured following a visit to a website that has subsequently been flagged as containing malicious content.

    The machine has Trend Micro AV and have scanned the machine but only reported back a few cookies. May be a red herring but I ought to have mentioned this in the first place.

    Thanks

    Mark

    Wednesday, February 15, 2012 8:57 AM
  • Changing the key seems to have done the trick and Windows 7 now seems activated and happy again. :)

    Thank you

    Thursday, February 16, 2012 12:02 AM
  • "SPS_MB" wrote in message news:514f7a52-1628-47af-b321-77491720dc82...

    Changing the key seems to have done the trick and Windows 7 now seems activated and happy again. :)

    Thank you

    Great – please post a new MGADiag report so that we can check and sign off on it.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 16, 2012 12:10 AM
    Moderator
  • Hi Noel,

    Sorry for the delay, new MGADiag report below..

    Thanks

    Mark

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3TCBX-VMMYC-MXFC9
    Windows Product Key Hash: hRoEM5SmnRuYpUvCqh0uyvX0hS0=
    Windows Product ID: 00371-OEM-9309205-13045
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1D23DF88-934C-40EE-A25C-8E4E2A9147C6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1D23DF88-934C-40EE-A25C-8E4E2A9147C6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MXFC9</PKey><PID>00371-OEM-9309205-13045</PID><PIDType>8</PIDType><SID>S-1-5-21-1371237580-2425898879-3443263657</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M11</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.10  </Version><SMBIOSVersion major="2" minor="4"/><Date>20110513000000.000000+000</Date></BIOS><HWID>60733C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0076   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-092-013045-02-2057-7601.0000-0462012
    Installation ID: 010980306440239485018521341443578112959113083775757911
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MXFC9
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 20/02/2012 10:07:42

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:20:2012 15:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAonbM4xAGSFYkE5h7EKWSWMb48nYZRs5EHIhcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name           OEMID Value     OEMTableID Value
      APIC                                    TOSHIB                 A0076  
      FACP                                   TOSHIB                 A0076  
      HPET                                    TOSHIB                 A0076  
      BOOT                                  TOSHIB                 A0076  
      MCFG                                 TOSHIB                 A0076  
      ASF!                                     TOSHIB                 A0076  
      TCPA                                   TOSHIB                 A0076  
      SLIC                                      TOSHIB                 A0076  
      SSDT                                    TOSHIB                 SataAhci
      SSDT                                    TOSHIB                 SataAhci
      SSDT                                    TOSHIB                 SataAhci

    Monday, February 20, 2012 10:13 AM
  • "SPS_MB" wrote in message news:35520851-74f6-4267-9a48-8cd4ddec53d8...

    Hi Noel,

    Sorry for the delay, new MGADiag report below..

    Thanks

    Mark

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3TCBX-VMMYC-MXFC9
    Windows Product Key Hash: hRoEM5SmnRuYpUvCqh0uyvX0hS0=
    Windows Product ID: 00371-OEM-9309205-13045
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

     
     
    No problem re the delay – and no problem with your report! :)
    One final check you may want to do is to validate the machine at www.microsoft.com/genuine/validate
    When it passes, you’ll be offered MSE and IE9 – you don’t have to take them.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 20, 2012 11:42 AM
    Moderator
  • Hi Noel,

    All seems well... Many thanks for your help :)

    Mark

    Monday, February 20, 2012 2:25 PM
  • "SPS_MB" wrote in message news:142e3563-579d-4dfe-b084-179cd01193ba...

    Hi Noel,

    All seems well... Many thanks for your help :)

    Mark

    You’re welcome – good luck

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 20, 2012 2:26 PM
    Moderator