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Office 2002 Genuine Advantage Notifications (KB949810) Issue RRS feed

  • Question

  • Please Help me Make this Update Go Away. My Microsoft Office is Genuine. At first it didn't bother me much to have it keep coming back over and over and over again.

    Please help me.

    Thanks,

    Brien

     

    See diagnostics report below:

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Y6PJW-BW8X9-PCH4B
    Windows Product Key Hash: lachopWxhyrpyJhKEQFprOTU33A=
    Windows Product ID: 76487-018-4917806-22867
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {24727ABC-E595-426E-95E3-E8F411001A3D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft FrontPage 2002 - 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Project Standard 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24727ABC-E595-426E-95E3-E8F411001A3D}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PCH4B</PKey><PID>76487-018-4917806-22867</PID><PIDType>5</PIDType><SID>S-1-5-21-299502267-1844237615-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D955XBK_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BK95510J.86A.2049.2007.0213.1654</Version><SMBIOSVersion major="2" minor="3"/><Date>20070213000000.000000+000</Date></BIOS><HWID>501139EF01847076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>70350AA5B479F46</Val><Hash>Q6BCCWRepZuUE4k9WMnhxpXdrZM=</Hash><Pid>54196-765-7102434-16110</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>94315735AFB0294</Val><Hash>B+9UIltlJJcTRKYl8UcTtZ93H84=</Hash><Pid>54186-763-1998186-17159</Pid><PidType>1</PidType></Product><Product GUID="{913A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Project Standard 2002</Name><Ver>10</Ver><Val>6FAF9E3DB4A76AA</Val><Hash>/ho0bDgLoWSI5Y+hzJBJdAmE/+4=</Hash><Pid>56130-765-8033491-16745</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="3A" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    • Edited by Carey FrischMVP Tuesday, March 30, 2010 2:05 PM Removed abusive language from post.
    Tuesday, March 30, 2010 6:13 AM

Answers

  • Hello BLDraper,

    When a longtime activated installation of Office XP or 2003 suddenly can't seem to make up its mind if it is activated or not, this is an indication that the Office license file may be damaged or corrupted.

    For resolution, please work thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.

    Please post back to let us know how you do :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 30, 2010 3:18 PM