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Problem mapping users & urgently please RRS feed

  • Question

  • Now i have problem mapping users, my case is i am doing migration from CRM 4.0 to CRM 2011, the problem happens when mapping users, as i have enabled users and disabled users,

    and i have the same user somtimes.

    --- for example: user A is enabled because this is a different domain than the one before, [same domain name] but ofcourse the GUIDs this user had, changed. So user A is disabled in old domain and user A is enabled in CRM in the new domain.

    --- So the problem happens when mapping user A, because CRM 2011 believes that this is the same user, i tried this, created new user in AD to map it user A the one disabled and the enabled and existing user A in CRM mapped to the one orginal in AD, but CRM here refuses and says you can not map same user... etc.

    --- Solution provided in this link  http://www.eggheadcafe.com/community/aspnet/36/10266800/error-on-ms-dynamics-crm-upgrade-from-40-to-2011.aspx is to enable the disabled users, i can not do this, as they were in old domain and that domain is removed.

    I hope someone would have solution to me.. thanks.


    Mai Omar | Senior Solutions Developer | ITEgyptCorp | MCP, MCTS, MCPD, MCITP & MCT Microsoft Certified Trainer | Email: mai_omar_86@live.com | Blog: http://maiomar.itegyptcorp.com
    Thursday, April 7, 2011 4:31 PM

Answers

  • Can you manually point the user to the correct user?
    Marc Collins www.QGate.co.uk
    Monday, April 11, 2011 11:29 AM
  • So what do you see when you export the mapping file?  Do you see the same user twice?  If so then you can map one of them and ignore the other.  You do not have to map every user.  Users that are not mapped do not get imported.  You should also be able to ignore the "Cannot map user twice" message as this is just a warning.
    Marc Collins www.QGate.co.uk
    Monday, April 11, 2011 11:42 AM

All replies

  • Can you manually point the user to the correct user?
    Marc Collins www.QGate.co.uk
    Monday, April 11, 2011 11:29 AM
  • Finally someone replied to me... thank god and thank you.

    I did manually and i did automatically. In manually, it tells that i can't map the user twice. while it is mapped to different AD accounts but from CRM perpective it is one account.

    As i said, user A in CRM exists twice, once enabled and the other disabled.


    Mai Omar | Senior Solutions Developer | ITEgyptCorp | MCP, MCTS, MCPD, MCITP & MCT Microsoft Certified Trainer | Email: mai_omar_86@live.com | Blog: http://maiomar.itegyptcorp.com
    Monday, April 11, 2011 11:32 AM
  • So what do you see when you export the mapping file?  Do you see the same user twice?  If so then you can map one of them and ignore the other.  You do not have to map every user.  Users that are not mapped do not get imported.  You should also be able to ignore the "Cannot map user twice" message as this is just a warning.
    Marc Collins www.QGate.co.uk
    Monday, April 11, 2011 11:42 AM
  • Nice, let me try what you are saying.. tonight and be back to you.

    but for now, you are saying export the mapping file? i didn't know about this already and how to do it so i hope you would tell me.

    If i can ignore the other user, but the next button is dimmed, also let me try because when i saw this happened to one user or 2, i stopped, didn't continue with the enabled users, so i will try again tonight and see if the next button will not be dimmed.

    Also i can not ignore the [can not map user twice] i wish i could but it won't let me and what happens is that it removed the AD account i mapped it to.

    All this i will check again tonight and try provide you as well with screen shots, to be with me to the point.

    Most important is that i will map all enabled users.

    Thanks and stay with me till we finish this, would be appreciated.


    Mai Omar | Senior Solutions Developer | ITEgyptCorp | MCP, MCTS, MCPD, MCITP & MCT Microsoft Certified Trainer | Email: mai_omar_86@live.com | Blog: http://maiomar.itegyptcorp.com
    Monday, April 11, 2011 11:49 AM
  • WahooooooooooooooooooOOO Guess what....

    Importing Organization.... yes i clicked next while i need some users, but i can add them to CRM 2011 again, it is few like about 10 missed or something..

    let's see, i couldn't wait till tonight, it is importing now, will tell you when done.


    Mai Omar | Senior Solutions Developer | ITEgyptCorp | MCP, MCTS, MCPD, MCITP & MCT Microsoft Certified Trainer | Email: mai_omar_86@live.com | Blog: http://maiomar.itegyptcorp.com
    Monday, April 11, 2011 12:31 PM
  • Since you were able to get past this issue, I am marking this as answered.  Please post a new question for any other issues you encounter.  Thank you!

    Regards, Donna

    Monday, April 11, 2011 2:20 PM
  • I was going to mark it as answer but in forums they told us, to check if problem solved first then come back and mark it as answer and NOT before.
    Mai Omar | Senior Solutions Developer | ITEgyptCorp | MCP, MCTS, MCPD, MCITP & MCT Microsoft Certified Trainer | Email: mai_omar_86@live.com | Blog: http://maiomar.itegyptcorp.com
    Monday, April 11, 2011 2:47 PM
  • You're right, I marked it answered because you were able to get past the initial user mapping issue based on the advice provided.  If you encounter other import issues, please create a new thread.  Thank you!


    Regards, Donna

    Monday, April 11, 2011 3:06 PM