Poor quality/customer service from Digital Services LLC (Microsoft's provider of Wallet Cards and etc.) RRS feed

  • General discussion

  • Hi All,

    I recently chatted with MCP support to inform them of poor shoddy service by their provider of Wallet Cards.  Has anyone else had any problems with quality/service with the below provider?  If so who can I contact to report the problems I had with them?

    Below is a copy of the statement I provided to MCP support:

    I ordered a wallet card quite awhile back.  Upon delivery I discovered that it was very poor quality and some of the lettering "Solutions Associate" was very faint.  I contacted arvato digital services LLC to report it.  They requested that I send them a scanned copy of the wallet card.  They then agreed to replace it.  I was told that it would ship 12/17/2013 and after a month or so of not receiving it I contacted them again and Daniel apologized and said it had gotten lost in production.  I was then promised a ship date in January.  I had to contact them again and I finally received it today 2/7/2014.  The papers that came with it said my credit card would be charged.  To summarize:  I was shipped a poor quality card which took them over 2 months to replace,  no improvement on the card still looks like the first one they sent me and finally they said my card would be charged .... AGAIN?  I want Microsoft to know what very poor service arvato digital services LLC is providing to their Members and how I can get a quality card replacement without any additional charge.  I offered to  send the second poor quality card received and also the back and forth emails requesting that they resolve the problem.  By the email time stamps they will see the very long length of time it has taken to resolve this issue and the fact that it is still not resolved.

    Monday, February 10, 2014 3:19 PM

All replies

  • Same here. I just received them today (21/02/2014). Very very disappointed.

    I ordered the Solutions Expert & Specialist Card. Both are terrible beyond all recognition.

    Both photos in the cards are blurry, unlike the ones I previewed in the design page. Just like you said, the lettering ('Solutions Expert' & 'Specialist') on BOTH cards are very faint.

    I even ordered the 'Specialist' card in German just for curiousity's sake.

    On the bottom at the back of the card where you find the "Download the Tag reader app at: http://gettag.mobi" sentence, I found this incomplete (and perhaps just to show their level of incompetence) sentence:

    aden Sie die Tag-Leseanwendung hier herunter: htt

    Missing the first "L" and the incomplete "http://gettag.mobi"

    First, you discontinued the MCM/MCSM program and the whole works last year. I know this is a very different thing and has a very big difference (and revenue). Now you showed the (lack of) care even for the tiniest bit of a Microsoft Wallet Card.

    I see no use of contacting Arvato, just another time-wasting effort, third party subcontractor and all that.

    Guys, forewarned is forearmed.

    Friday, February 21, 2014 10:57 AM
  • Thanks for your support and corroboration of their shoddy service.  Just to update I have still not received any resolution to this problem.  I'm sure there must be others out there who have similar experiences.  Please add your support and experiences with their current Wallet/Certificate provider so that Microsoft will be fully aware that this is happening. As a result,  hopefully they will obtain a company that can be more representative of the Microsoft name to be a better provider.

    Monday, February 24, 2014 4:12 PM