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Please explain what is going on RRS feed

  • Question

  • I have just been informed by my wife that according to microsoft we do not posses a geniune copy of office, and that the product key belongs to a large corporation .

    Could that corporation be DELL by any chance ? Dell being the company we purchased our PC from, and also being the company we paid extra to upgrade the software from home to professional .

    Or could it be that approx 3yrs ago, the pc's hard drive failed and was replaced, and after all sorts of problems reinstalling software, we had to telephone mircosoft, who supplied us with product keys, to activate the software.

    Please explain, as at the moment ,I can only presume that the "replacement" product keys supplied by mircrosft are the root of this problem.
    Saturday, September 19, 2009 11:08 AM

Answers

  • Hello Mr. MG,

    Regarding your installation of Windows, it is showing as a Genuine installation of an XP Pro systembuilder/OEM license.  This is a very curious situation as the report also shows that the Windows XP installation on your Dell Dimension 2400 computer was done with an HP/Compaq recovery CD.  My guess is that you had some computer problems as you dscribed, and not having the Dell reinstallation CDs, you used the HP/Compaq CDs and then called Microsoft asking for support.

    The correct way to have addressed the situation would have been to use the Dell Operating System reinstallation CD or Dell PC Restore to repair or recover the installation of XP that came with the computer.  The Certificate of Authenticity (CoA) affixed to the computer tells you what version and edition of Windows is licensed to run on the computer.

    Regarding Office, please review this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office 2003 Pro.  Your installation was done with a now-blocked Volume Licensing Key (VLK).

    Volume Licensing editions of Office such as your installation of Office 2003 Professional are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    You did not receive your Dell Dimension computer directly from Dell with a Volume Licensing installation of Office 2003 Professional.  If your Dell came with Office preinstalled, it might have been a 60-day Trial edition of Office.  Or, if you paid extra to Dell for an OEM license to be preinstalled, such a charge would be listed on your receipt from Dell, and you would have been given one or more genuine Microsoft hologrammed Office CDs in a plain white paperboard CD sleeve, and on the back of that sleeve would be a Certificate of Authenticity for the edition of Office you purchased.  The CoA would also have the Product Key printed on it.  To Get Genuine, uninstall the Volume Licensing Edition of Office and install the Office that is on the Genuine Microsoft CDs supplied by Dell.

    If you purchased this nongenuine copy of Office 2003 Professional from a local or online source thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    You wrote, "The reinstalling software after the hard-drive failure, which took several attempts, I'm not computer savy, could it be that I'd exhauted my permitted uses of the key ?"  Consumers are permitted to install their licenses of XP and Office an unlimited number of times, as long as they maintain compliance with the End User Licensing Agreement (EULA).  At some point, after many installations in a short period of time, the Microsoft activation servers will reject any new online activation attempts and you will see a message along the lines of "You have activated this product too many times."  When that happens, just follow the prompts to do a Telephonic Activation.  However, to address your question, this is not happening in your case; your problem stems from having a blocked installation of a Volume Licensing edition of Office.

    While looking at your mgadiag results I noticed that the Product Key used for your installation of Microsoft Office FrontPage 2003 is showing as Genuine, but that the Product ID an the Pid Value for FrontPage 2003 are showing that this is a Volume Licensing installation.

    <Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55354</Pid><PidType>14</PidType></Product

    Individual consumers should be purchasing full retail or upgrade retail licenses for FrontPage 2003.  Volume Licensing installations are only genuine and valid when installed and used in full compliance with a current Volume Licensing Agreement.  If your use of FrontPage 2003 is not associated with a current Volume License Agreement, then regardless of what the mgadiag utility reports, your use of FrontPage 2003 would be nongenuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 21, 2009 7:02 PM
    Saturday, September 19, 2009 3:54 PM

All replies

  • Hello mr. MG,

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 1:36 PM
  • Hello Dan.

    XP first

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-7WXGM-MRRJ4-VVXBB
    Windows Product Key Hash: axPdqEX+5i3JGYN0WM8XMp+fP1c=
    Windows Product ID: 55274-OEM-2246777-03776
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D6F0C52E-62A0-4C2B-A671-3AE61E5BAB58}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6F0C52E-62A0-4C2B-A671-3AE61E5BAB58}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVXBB</PKey><PID>55274-OEM-2246777-03776</PID><PIDType>3</PIDType><SID>S-1-5-21-515967899-838170752-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>D4BE384F01842062</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57346</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55354</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B285:Dell Inc|1B285:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A








    Now officeDiagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-7WXGM-MRRJ4-VVXBB
    Windows Product Key Hash: axPdqEX+5i3JGYN0WM8XMp+fP1c=
    Windows Product ID: 55274-OEM-2246777-03776
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D6F0C52E-62A0-4C2B-A671-3AE61E5BAB58}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6F0C52E-62A0-4C2B-A671-3AE61E5BAB58}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVXBB</PKey><PID>55274-OEM-2246777-03776</PID><PIDType>3</PIDType><SID>S-1-5-21-515967899-838170752-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>D4BE384F01842062</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57346</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55354</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B285:Dell Inc|1B285:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A


    Now from other posts, I understand a vlk is, but I don't understand how on earth mircosoft support provided us with it.

    The reinstalling software after the hard-drive failure, which took several attempts, I'm not computer savy, could it be that I'd exhauted my permitted uses of the key ?
    Saturday, September 19, 2009 2:19 PM
  • Hello Mr. MG,

    Regarding your installation of Windows, it is showing as a Genuine installation of an XP Pro systembuilder/OEM license.  This is a very curious situation as the report also shows that the Windows XP installation on your Dell Dimension 2400 computer was done with an HP/Compaq recovery CD.  My guess is that you had some computer problems as you dscribed, and not having the Dell reinstallation CDs, you used the HP/Compaq CDs and then called Microsoft asking for support.

    The correct way to have addressed the situation would have been to use the Dell Operating System reinstallation CD or Dell PC Restore to repair or recover the installation of XP that came with the computer.  The Certificate of Authenticity (CoA) affixed to the computer tells you what version and edition of Windows is licensed to run on the computer.

    Regarding Office, please review this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office 2003 Pro.  Your installation was done with a now-blocked Volume Licensing Key (VLK).

    Volume Licensing editions of Office such as your installation of Office 2003 Professional are not to be sold to individual consumers, and are only to be sold to businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    You did not receive your Dell Dimension computer directly from Dell with a Volume Licensing installation of Office 2003 Professional.  If your Dell came with Office preinstalled, it might have been a 60-day Trial edition of Office.  Or, if you paid extra to Dell for an OEM license to be preinstalled, such a charge would be listed on your receipt from Dell, and you would have been given one or more genuine Microsoft hologrammed Office CDs in a plain white paperboard CD sleeve, and on the back of that sleeve would be a Certificate of Authenticity for the edition of Office you purchased.  The CoA would also have the Product Key printed on it.  To Get Genuine, uninstall the Volume Licensing Edition of Office and install the Office that is on the Genuine Microsoft CDs supplied by Dell.

    If you purchased this nongenuine copy of Office 2003 Professional from a local or online source thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    You wrote, "The reinstalling software after the hard-drive failure, which took several attempts, I'm not computer savy, could it be that I'd exhauted my permitted uses of the key ?"  Consumers are permitted to install their licenses of XP and Office an unlimited number of times, as long as they maintain compliance with the End User Licensing Agreement (EULA).  At some point, after many installations in a short period of time, the Microsoft activation servers will reject any new online activation attempts and you will see a message along the lines of "You have activated this product too many times."  When that happens, just follow the prompts to do a Telephonic Activation.  However, to address your question, this is not happening in your case; your problem stems from having a blocked installation of a Volume Licensing edition of Office.

    While looking at your mgadiag results I noticed that the Product Key used for your installation of Microsoft Office FrontPage 2003 is showing as Genuine, but that the Product ID an the Pid Value for FrontPage 2003 are showing that this is a Volume Licensing installation.

    <Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55354</Pid><PidType>14</PidType></Product

    Individual consumers should be purchasing full retail or upgrade retail licenses for FrontPage 2003.  Volume Licensing installations are only genuine and valid when installed and used in full compliance with a current Volume Licensing Agreement.  If your use of FrontPage 2003 is not associated with a current Volume License Agreement, then regardless of what the mgadiag utility reports, your use of FrontPage 2003 would be nongenuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 21, 2009 7:02 PM
    Saturday, September 19, 2009 3:54 PM
  • Thank you Dan,

    It's reasuring to know that microscoft never make mistakes during the manufacture or distribution of their products, a 100% quality control rate is truely impressive.

    The strange thing is that microsoft themselves provided the activation codes via telephone after reinstallation.

    Even stranger that  microsoft supplied  a key for  what is now an alledged a counterfeit version of office.

    A couple of more questions you may be able to answer , as original purchase was now over 5 years ago, why has it taken so long to come to light ?

    Why was this problem not indentified sooner ? When perhaps there might  have been a possibility, that I could have provided the original invoice ?

    As it is I'd be pushed to locate the original discs let alone a receipt.

    Also this be someting of a public relations disaster for microsoft, or is in imminent danger of becoming one. Tha's my wife's day job.
    Saturday, September 19, 2009 4:40 PM
  • Hello mr. MG,

    You wrote, "The strange thing is that microsoft themselves provided the activation codes via telephone after reinstallation."

    Looking at your mgadiag report, as I noted it's quite probable that the Product Key used to activate your installation of XP was issued to you by Microsoft Product Support Services, because it is not the standard XP Pro SLP deployment key used by either Dell or HP/Compaq.  Does the reported Product Key match the Product Key on the Certificate of Authenticity on the side of the computer?

    You wrote, "Even stranger that  microsoft supplied  a key for  what is now an alledged a counterfeit version of office."

    I find it hard to believe that Microsoft Product Support Services is in the habit of dispensing blocked Volume Licensing Keys to callers to their tech support phone lines.

    You wrote, "A couple of more questions you may be able to answer , as original purchase was now over 5 years ago, why has it taken so long to come to light ?  Why was this problem not indentified sooner ? When perhaps there might  have been a possibility, that I could have provided the original invoice ?"

    The Office Genuine Advantage Utility recently (end of August, 2009) received a major update to its programming.  Previous editions of OGA Notifications were only displayed when you visited various Microsoft Updates and Downloads sites requesting content that was "gated", or IOW, requested content that to receive, first your installation of Office had to be checked for validation.  The latest edition of OGA Notifications conducts itself very much like the Windows XP edition does--when installed, it runs ocassionally and if it finds a nongenuine installation of Office, the different notification techniques are used to alert the computer user to this state of affairs.

    You can check at the Dell website to see the programs your computer shipped with from Dell.  Go to http://support.dell.com and enter the computer's Service Tag.  This will take you to a page specific to your exact Dell computer.  Look on the left for the Warranty Status link and click.  Then click the "Original System Configuration" tab toward the top of the displayed page.  What you will be shown is a list of Dell part numbers and their decriptions.  Look for a line such as this:

    1 UN495 Kit, Software, MS Office Home and Student-2K7, English

    The above is what would be listed for someone who paid for a Dell preinstalled copy of Office 2007 Home and Student.  Your list would of course have a dscription of the edition of Office 2003 you paid for.

    Please cut and paste that into your response.

    If your Original Configuration list does not show anything similar to the above, then your Dell Dimension 2400 computer came with either a 60-day Trial of Office 2003, which would have expired if not purchased, or did not come with Office at all.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 5:15 PM
  • Hello Dan, can you pleae tell the connection between yourself and the microsoft corporation ?

    Are you aware that microsoft's action is illegal according to European Courts. ?

    Is this why posts are deleted ?

    The actions of each and everyone of us, can have reprocussions.


    Saturday, September 19, 2009 5:40 PM
  • Hello mr. MG,

    I am a vounteer helper in this forum.  I do NOT have moderator privileges in the forum so I cannot edit, move, delete, or otherwise alter any person's postings.  I happen to be a Microsoft shareholder.

    Posts that rant, stray off topic, or are otherwise not helping people with their WGA/OGA issues are usually moved to the Feedback section of this forum:  http://social.microsoft.com/Forums/en-US/genuinefeedback/threads

    By the way, how's that cut and paste from the Dell site coming along?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 5:47 PM
  • Hello Dan, I should really wait for you reply to my previous question, if it is not simpley deleted, but I am somewhat now irate.

    Whilst I'm very grateful for your explaination of "what is going on ", I'm am less than grateful at your response to attempt to explain to you what has happen since purchasing this computer.

    Are you saying that my explaination for windows is "probable' , yet office is beyond belief ?

    The last thing I expect to encounter on a microsoft forum is the inference that I am a liar. to not believe is to infere disbelief

    Let me reassure you that both activation key were supplied by mircosoft via the telephone .

    Sorry I don't do trial periods, they are a waste of my time.

    Is this new genuine advantage blahh blahh so infallible,  that it might not recognise it as none standard key and automaticaly flag it up a a vlk ?

    Saturday, September 19, 2009 6:03 PM
  • Hello mr. MG,

    You wrote, "Are you saying that my explaination for windows is "probable' , yet office is beyond belief ?"

    Based on what I see in the mgadiag report, yes, I am.

    Dell does NOT install Volume Licensing software on computers sold to consumers.  Period.

    The report is showing that, at the moment, you have Volume Licensing editions of two programs, Office and Front Page, on the computer.  One of those two was installed with a now-blocked VLK.  The other was installed with a valid VLK.  However, based on the licensing terms of Volume Licensing, unless you have a current and valid Volume License Agreement with Microsoft for each, regardless of whether the VLK is reported a Genuine, you use of such software is a nongenuine use.

    If you happened to lose the keys to your car, and I found them, would the fact that I possess the keys to your car mean that I am entitled to drive it around as I please?  [I would probably crash it, as I don't know if I could get used to driving on the other side of the road! :-)]  If you lost the keys to your front door, and I found them, does that mean I am entitled to drink your tea, watch your telly, or sleep in your bed?

    I am trying to explain to you how what is installed now is nongenuine.

    You have stated that Office came with the computer.  Dell's in the habit of including genuine Microsoft hologrammed CDs for Office when the customer purchases Office preinstalled.  You did mention that finding these CDs may be problematic, so I have also told you how you can verify that online.

    If you are able to find the Dell-supplied genuine Microsoft Office CDs and the CoA (affixed to the CD envelope), you can use the CDs and Product Keys to install that Genuine Office onto your computer.

    Dell does supply Operating System reinstallation CDs to customers who have lost theirs, however I do not know if they would do the same for a customer who lost their Office CDs.  Maybe you could ring them up and ask.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 6:19 PM
  • Please I am not unintelligent........you are simply dismissing the fact the the keys were supplied to me by microsoft, I can only presume this a situation you have not had experiece of before, or are reluctant to admit .

     Being mistaken is one thing, to infere that somebody is lying is another. Should a moderator not be objective, and steer away from ambiguous terms, such as "beleif".

    Microsoft , a multi million dollar corporation, staffed by volunteers, that is an unusal situation, Perhaps your good work, should be more publicly recognised.

    Myself being a humble teacher, often feel' under valued, as  much as, my  wife in PR  feels persecuted.


    Saturday, September 19, 2009 6:47 PM
  •  Next question,

    As this now seems an awful faf, If I  pay again for and download another copy of office.

    Before installation do I need to back up all documents first, or will the download simpley over write the program without affecting the documents.
    Sunday, September 20, 2009 8:59 AM
  • Hello mr. MG,

    It's generally accepted that the best way to Get Genuine is to uninstall the nongenuine installation of Office, then restart twice, then install Genuine Office.

    Installing/uninstalling Office will in no way affect any saved documents or data, because they are saved within the My Documents strucure of Windows XP.  If you are using Outlook for your email, then you will want to read the info in this MS KB article:  http://support.microsoft.com/default.aspx/kb/287070

    If you will be purchasing a Genuine copy of Office 2003 to install, then the Office 2003 handy utility called the "Save My Settings Wizard" will save your settings if you run it before you do the uninstallation of the nongenuine Office.

    If you will be purchasing Office 2007, then the save My Settings Wizard from Office 2003 won't do you any good because there is no method to bring the settings into Office 2007.

    If you have not already seen it, this page has details on the Genuine Office Offer:  http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 21, 2009 3:31 AM
  • Hello mr. MG,



    The strange thing is that microsoft themselves provided the activation codes via telephone after reinstallation.
    That is strange indeed since Volume License Key do not require Activation, therefore you would not need an activation codes.

    This tells me that at some point, your Office was using a Product Key that did require Activation and was probably the original Valid Product key that came with the Office that came with your Dell.


    Please I am not unintelligent........you are simply dismissing the fact the the keys were supplied to me by microsoft, I can only presume this a situation you have not had experiece of before, or are reluctant to admit .

     
    If your Office came with your Dell then the Product key for Office were supplied by Microsoft to Dell who then supplied it to you. VLK keys are only generated for Volume License Agreements by the Volume License group.  Keys for Hardware Manufacturers are generated by the OEM group using different information encoded into the key.  This information includes things such as market/licensing (Retail, OEM, Volume License), laguage, as well as the Product and Version it can be used in. These keys are checked before being sent to the Hardware Manufacturer.  If there was any mishap with wrong keys being sent to the Manufacturer, it would be found very quickly (especally due to the Volumes of computers that Dell sells).  There are processes in place to correct this type of issue and Dell would most likely have contacted you if this rare type of issue had occured and any such keys would also also have been flagged.  This particular VLK key was not flagged as a key wrongly supplied to Dell or any other manufacturer.  In fact, the key belonged to a Software Company in the United States who found that the key had leaked to the internet and had requested Microsoft to Block it.

     As I mentioned above, since you indicated that when you Activated the Office, an Activation Code was provided, that would mean that the key being used, at that point in time, required to be Activated. However, VLK keys can not be Activated. That is thier main function and benifite to large orginizations, not needing to Activate thousands of Office installs.  At the time the Diagnostic Report was run, a VLK key is what was being used in your Office.

    I can not tell why or at what point the Valid product key (that required Activation) was changed out for the VLK key, but from your posts, that does seem to have occured.

      One common scenario is  that a repair person (or a friend or that smart kid down the block), in the course of repairing an issue, needs to reinstall Windows (and all the customer's software such as Office) but instead of contacing the customer for the proper Product Keys, the repair person will just download the software (and key) off the internet. At that point, even though the customer has a Valid and Licensed copy of Office (or Windows) the one that is actually installed on the customer's computer is pirated, thru no fault of their own.  Microsoft has instituted training for PC repair shops of the effect of such a practice because this scenario is so common.




    Is this why posts are deleted ?
    No, posts are deleted when they are off topic. What that means in the WGA Validation Support forums is any post that doesn't directly relate to troubleshooting a WGA issue.  I have reviewed the posts that were deleted and I too would have deleted them.  whether the post is dicussing laws in Europe or last night basketball game. If it does not directly relate to troubleshooting a WGA issue it will be deleted. The two general exceptions are that if the person who's issue is being troubleshoot is the person posting the off-topic comment, we will usually just ask that they stay on topic or if the off topic post is the first post in a thread, the thread will usually be moved to the Comments and Feedback forum.

    As for Dan at IT Associates,  I have found him to be a fair and extremely competent support provider. He is a valued member of the forum community and we are lucky to have him help out in these forums.  To my knowledge, all the information he has provided has been spot-on accurate. He is not a employee of Microsoft or a Moderator of this forum but, as he states, he is a Microsoft shareholder.

    I hope I have answer at least some of your questions,
    Darin MS

    Monday, September 21, 2009 6:53 PM