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Hard drive crash RRS feed

  • Question

  • Hello,

    My hard drive on my laptop crashed. As it was out of warranty, I replaced the hard drive myself. The laptop did not come with recovery disks and I did not make a recovery DVD before the crash, which was an option. When I called to London where I bought the laptop, the company said I needed to purchase the disks which were very expensive. They say the expense is because they are re-licensing a copy of windows. I have the product key. Does this mean I need to purchase an entire new Windows Vista copy? I understand about relicensing for a new computer.. but this is a new hard drive that failed? same computer.
    Thursday, July 16, 2009 7:48 PM

Answers

  • Hello londonq,

    Contact the manufacturer of the laptop to see if Recovery or Reinstallation discs are available.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 17, 2009 2:35 PM

All replies

  • Hello londonq,

    Contact the manufacturer of the laptop to see if Recovery or Reinstallation discs are available.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 17, 2009 2:35 PM
  • They are available but very expensive (as in almost the cost to purchase a brand new copy of Windows Vista) because they say they are re-licensing windows.  What I am wondering is this: Once you have lost your hard drive, do you need to pay for a re-license of Windows? So its not one copy per computer.. but one per hard drive?
    Tuesday, July 21, 2009 8:50 PM
  • Hello londonq,

    The shop where you purchased the computer may not be aware of the fact that you are not relicensing Windows so they may be erroneously trying to sell you a brand new license for Windows.

    That is why I suggested contact the laptop's manufacturer support directly.  Their customer support or tech support would be knowledgeable about providing replacement Recovery or Reinstallation discs to their customers who have lost, misplaced, or never generated the Recovery discs.

    Please go to the support pages of your laptop's manufacturer and search on the model and specific serial number/service tag number that applies uniquely to your laptop, to see what your options are for acquiring replacement recovery or Reinstallation discs for you computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 22, 2009 2:32 AM