Hi,
I'm having problems getting the CRM 4 outlook addin to work. I see it in the addins, it's checked to load, i can even see the 'Mycrosoft Dynamics CRM' folder on the left side, but there is no toolbar and no 'CRM' menu. When I click on 'Mycrosoft Dynamics
CRM'-folder i get the message: 'This folder cannot be opened until Microsoft Dynamics CRM for Outlook is enabled'.
Things I've tryed:
- uninstall the outlook client - reboot - reinstall client : no luck
- running diagnostics : no errors except for 'Outlook might have disabled the MS Dynamics CRM Outlook add-in.' I clicked 'FIX' but no luck.
- I ran the configuration wizard again: no luck
- I doublechecked my IE settings. The CRM site is recognised as a intranet site and automatic logon works in IE. My access mode is 'Full admin'. I tryed resetting all IE settings: no luck.
system info:
Dynamics CRM 4 on Win2K8 x64 + SQL 2k8 x64 fully patched
Exchange 2003 on SBS 2K3 fully patched
Client: Win7 Ultimate + Office 2007 ent fully patched. CRM client without the 'offline' option installed and fully patched.
for the record: the outlook client is working for other colleagues, so i presume its not a server side problem.
If you need any extra info, please let me know.
thx.
Nico.
