Upgrade to CRM2011 returns "The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server."

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  Hi there,

  I am just on the final steps of configuring a CRM2011 deployment. I imported an organisation database from CRM4 and everything seems to be working as expected (scripts, forms, etc).

  Now I just need to configure the Email Router settings. I basically mirrored the configuration information from the CRM4 Email Router.

  • For incoming, we are using SMTP
  • For outgoing, it is Exchange 2010

  It works fine on CRM4.

  However when I try to load data in the E-mail router Configuration Manager for CRM 2011, I get the following error:

  "The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server. [...]"

  

  If I try to load data in the E-Mail Router Configuration Manager for CRM 4, it works as expected.

  I tried looking for a solution but I could only find a KB related to CRM4, and a post here (https://community.dynamics.com/product/crm/f/117/p/72328/132056.aspx) which worries me a bit... :)

  Any ideas?

  Regards,

  P.

  ---

  MCC, MCT, MCP, MCTS
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  • Moved by Andrii ButenkoMVP, Moderator Thursday, May 17, 2012 10:42 AM (From:CRM)

  Thursday, May 17, 2012 10:18 AM