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  • Question

  • I still haven't my total question answered...why did it happen 7-8 months ago?  I was receiving ms updates all the time...must have checked ok during these past months???

    Thanks,  CP
    Monday, July 16, 2007 5:57 PM

Answers

  • Cpkish,

     

    Did your Sony come from Sony with XP Home or Pro?  IOW, what edition of XP is on the CoA?

    Monday, July 16, 2007 6:16 PM
  • xp pro
    version 2002
    service pack 2
    Monday, July 16, 2007 6:42 PM
  • Cpkish,

     

    Hopefully this will provide more of an explaination as what can happen.  There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

    Do you have your original software which came with your laptop?  If you don't please contact Sony for assistance. I noticed Dan posted information pertaining to this earlier. 

     

    Stephen Holm, MS

    Monday, July 16, 2007 7:09 PM
  • Thank you guys, everyone for the detailed explanation.  I think I have enough info to get it fixed with (Sony).  CP
    Monday, July 16, 2007 7:49 PM
  • CPkish,

     

    No problem we are glad to help you. Here is the direct information to contact Sony should you need it. 

    Please contact Sony Computers thru their website @ http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1.http://esupport.sony.com/?ref=http://www.sony.com/index.php. Next please enter your model number in the lower right corner and hit the blue arrow. It will take you to the model number home page and on that page there will be a link to click to see if a replacement Reinstallation Recovery CD/DVD kit is available to be ordered from Sony.

     

    Thank you

     

    Stephen Holm, MS

    OGA and WGA Forum Manager 

     

    Monday, July 16, 2007 8:15 PM

All replies

  • Cpkish,

     

    Did your Sony come from Sony with XP Home or Pro?  IOW, what edition of XP is on the CoA?

    Monday, July 16, 2007 6:16 PM
  • xp pro
    version 2002
    service pack 2
    Monday, July 16, 2007 6:42 PM
  • Cpkish,

     

    Hopefully this will provide more of an explaination as what can happen.  There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but a blocked version of a product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Volume licensing (VLK) are purchased/issued to large corporations, governments, and schools for example in order to make software installation easier for the mass computers located within their areas. In turn if the key becomes compromised then the government, school etc requests Microsoft to block that key and reissue another key. 

     

    Do you have your original software which came with your laptop?  If you don't please contact Sony for assistance. I noticed Dan posted information pertaining to this earlier. 

     

    Stephen Holm, MS

    Monday, July 16, 2007 7:09 PM
  • Thank you guys, everyone for the detailed explanation.  I think I have enough info to get it fixed with (Sony).  CP
    Monday, July 16, 2007 7:49 PM
  • CPkish,

     

    No problem we are glad to help you. Here is the direct information to contact Sony should you need it. 

    Please contact Sony Computers thru their website @ http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1.http://esupport.sony.com/?ref=http://www.sony.com/index.php. Next please enter your model number in the lower right corner and hit the blue arrow. It will take you to the model number home page and on that page there will be a link to click to see if a replacement Reinstallation Recovery CD/DVD kit is available to be ordered from Sony.

     

    Thank you

     

    Stephen Holm, MS

    OGA and WGA Forum Manager 

     

    Monday, July 16, 2007 8:15 PM