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Problem with Outlook deployment RRS feed

  • Question

  • Installed new CRM 4.0 on new server... Stopped CRM services on the old server(did not unistall)..

    When I try to configure CRM outlook client to point to the new server.. I get an error message saying "Unable to connect to the remote server No connection could be made because the target machine actively refused it <IP address of OLd server:5555>.

    Why is it pointing to old server IP Address? COuld be because I have't Unistalled or removed the old server from the deployment manager.


    e.e

    Friday, June 8, 2012 8:37 AM

Answers

  • eessj,

    so you have moved the database? if you have moved the database, then you need to check the following:

    1. Open the MSCRM_CONFIG database
    2. open the table Organization and check which SQL servers you have on this table for your organization if they are not correct replace with the new one.
    3. Open the deploymentProperties table and check for column NVarCharColumn on the following entries
      ADDeploymentSdkRootDomain
      ADDiscoveryRootDomain
      AdSkRootDomain
      ADWebApplicationRootDomain
      If you have the old servers on the above rows, then change to the new one

    give it a try and let us know what you found.




    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    • Marked as answer by eessj Wednesday, June 13, 2012 12:09 AM
    Tuesday, June 12, 2012 5:55 PM
    Answerer

All replies

  • Eessj,

    if you using the DNS name, then the IP is still in cache, do ipconfig /flushdns and make sure you clear the DNS servers cache just in case.


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Friday, June 8, 2012 1:05 PM
    Answerer
  • First, disable the old server from the Deployment Manager.

    Saturday, June 9, 2012 7:27 AM
  • Are you able to access the CRM using IE?
    If not make sure to check the firewall settings and open the port 5555.

    Regards,


    Khaja Mohiddin
    http://www.dynamicsexchange.com
    http://about.me/KhajaMohiddin

    Monday, June 11, 2012 8:58 AM
  • Kosta,

    I have disabled the old server but it doesn't work.


    e.e

    Monday, June 11, 2012 10:45 PM
  • Khaja,

    I can access the CRM using IE but only when I try to configure outlook client to point to new server I get the error message.


    e.e

    Monday, June 11, 2012 10:46 PM
  • eessj,

    did you restore any databases?


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Monday, June 11, 2012 10:48 PM
    Answerer
  • nrodri,

    No. All I did was install CRM 4.0 on the new server, Uninstall CRM 4.0 from the old server. Can access the CRM installed on the new server  using Internet explorer.

    But When I try to configure an existing outlook CRM client to point to the new CRM install. I get this error message  "Unable to connect to the remote server No connection could be made because the target machine actively refused it <IP address of OLd server:5555>.

    I followed Micorosoft KB article on how to move CRM 4.0 and it is not working. 

    I also run the command that you gave "ipconfig /flushdns" on both servers...and it is not working


    e.e


    • Edited by eessj Tuesday, June 12, 2012 12:42 AM
    Tuesday, June 12, 2012 12:41 AM
  • eessj,

    so you have moved the database? if you have moved the database, then you need to check the following:

    1. Open the MSCRM_CONFIG database
    2. open the table Organization and check which SQL servers you have on this table for your organization if they are not correct replace with the new one.
    3. Open the deploymentProperties table and check for column NVarCharColumn on the following entries
      ADDeploymentSdkRootDomain
      ADDiscoveryRootDomain
      AdSkRootDomain
      ADWebApplicationRootDomain
      If you have the old servers on the above rows, then change to the new one

    give it a try and let us know what you found.




    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    • Marked as answer by eessj Wednesday, June 13, 2012 12:09 AM
    Tuesday, June 12, 2012 5:55 PM
    Answerer
  • Nrodri,

    It worked. I updated below entries witht the following command  to point to new server on my Dynamics CRM 4.0

    ADSdkRootDomain

    ADWebApplicationRootDomain

    Update DeploymentProperties SET NvarCharColumn = 'newcrm:5555' WHERE ColumnName = 'ADSdkRootDomain'
    Update DeploymentProperties SET NvarCharColumn = 'newcrm:5555' WHERE ColumnName = 'ADWebApplicationRootDomain'

    Will this update break any thing such as reports on our Dynamics CRM 4.0?


    e.e


    • Edited by eessj Wednesday, June 13, 2012 12:12 AM
    Wednesday, June 13, 2012 12:11 AM
  • Hi eessj,

    it will not break reports if the server is the same. To move the report server you can move it with the deployment manager tool. disable the organization then click properties and edit the report server location and apply. if you get errors during the move, let us know.


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com


    Wednesday, June 13, 2012 9:11 PM
    Answerer