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XP Activation Locks Me Out RRS feed

  • Question

  • I built a computer back in 2006, unfortunately the motherboard was rubbish and i bought another and still have it at home.  I was told because the XP is licensed to motherboard it will not activate on my new one.

     

    I think this is disgusting if it is true, I am not breaking the Law as i own both motherboards and i only have 1 pc.

     

    Please can someone advise whether microsoft would issue another product key or activate my one

     

    cheers

     

    Marc

    Saturday, May 5, 2007 12:06 PM

Answers

  • Queens1,

    There are two types of licenses for XP that consumers will encounter, retail (aka full packaged product), and OEM (original equipment manufacturer).

    Retail licenses may be moved from one computer to another, as long as the license is activated on one computer at a time and as long as the previous installation of the license is removed from the previously licensed computer.

    OEM licenses for XP are tied to the first computer onto which they are installed and the license is NOT permitted to be moved to any other computer.  For the purposes of defining what a computer is, since a computer is really just a collection of parts, Microsoft has established that the motherboard is the base or "defining" component, and the OEM license is permanently tied to the motherboard.

    There is one exception, the case of a defective motherboard.  If a motheboard becomes defective, you are of course permitted to change it and reinstall your OEM XP license to it.  For reasons stated below, if at all possible, you should replace it with and identical board or the manufacturer's designated replacement.

    The details become sticky when the license was obtained thru a major manufacturer that uses SLP technology, which sets the recovery or repair CD to look for certain bits in the BIOS of the official manufacturer's motherboards.  If such bits are not found, as they would not be if you replaced the defective board with one not from the original computer manufacturer, then the CD will refuse to install XP.  The correct thing to do in these cases is to install XP using a genuine systembuilder/OEM MS XP CDROM, which does not have the SLP technology.  However, when installing, be sure to use the Product Key on the Certificate of Authenticity affixed to the computer, and NOT the Product Key that came with the CD. (Note that retail and Volume License CDs will NOT accept OEM product keys, returning an "invalid product key" error.)  Finally, when installation is complete, do a Telephonic Activation because the OEM PK on the COA will not be accepted by the automated online activation system.  If the automated telephone system also refuses activation, choose the option to speak with an activation rep and explain that you are replacing a defective motherboard and annot use the manufacturer-supplied recovery CDs.

    One does not "lose their license" for XP if the motherboard becomes defective and has to be replaced.  If the computer owner chooses to use, or because of availablity is forced to use, a board that is not a direct or identical replacement, there has to be a mechanism to accommodate these circumstances, and that is why a telephonic activation is authorized.

    Note that if the computer owner decides to replace the motherboard for performance reasons or to add features or new technology, the defective exception is NOT applicable and a new license for XP is required to be purchased.


     

    Saturday, May 5, 2007 7:48 PM
  •  

    Queens,

     

    Call MS and explain that your motherboard is defective. 

     

     

    Stephen Holm, MS

    Monday, July 30, 2007 11:39 PM

All replies

  • Queens1,

    There are two types of licenses for XP that consumers will encounter, retail (aka full packaged product), and OEM (original equipment manufacturer).

    Retail licenses may be moved from one computer to another, as long as the license is activated on one computer at a time and as long as the previous installation of the license is removed from the previously licensed computer.

    OEM licenses for XP are tied to the first computer onto which they are installed and the license is NOT permitted to be moved to any other computer.  For the purposes of defining what a computer is, since a computer is really just a collection of parts, Microsoft has established that the motherboard is the base or "defining" component, and the OEM license is permanently tied to the motherboard.

    There is one exception, the case of a defective motherboard.  If a motheboard becomes defective, you are of course permitted to change it and reinstall your OEM XP license to it.  For reasons stated below, if at all possible, you should replace it with and identical board or the manufacturer's designated replacement.

    The details become sticky when the license was obtained thru a major manufacturer that uses SLP technology, which sets the recovery or repair CD to look for certain bits in the BIOS of the official manufacturer's motherboards.  If such bits are not found, as they would not be if you replaced the defective board with one not from the original computer manufacturer, then the CD will refuse to install XP.  The correct thing to do in these cases is to install XP using a genuine systembuilder/OEM MS XP CDROM, which does not have the SLP technology.  However, when installing, be sure to use the Product Key on the Certificate of Authenticity affixed to the computer, and NOT the Product Key that came with the CD. (Note that retail and Volume License CDs will NOT accept OEM product keys, returning an "invalid product key" error.)  Finally, when installation is complete, do a Telephonic Activation because the OEM PK on the COA will not be accepted by the automated online activation system.  If the automated telephone system also refuses activation, choose the option to speak with an activation rep and explain that you are replacing a defective motherboard and annot use the manufacturer-supplied recovery CDs.

    One does not "lose their license" for XP if the motherboard becomes defective and has to be replaced.  If the computer owner chooses to use, or because of availablity is forced to use, a board that is not a direct or identical replacement, there has to be a mechanism to accommodate these circumstances, and that is why a telephonic activation is authorized.

    Note that if the computer owner decides to replace the motherboard for performance reasons or to add features or new technology, the defective exception is NOT applicable and a new license for XP is required to be purchased.


     

    Saturday, May 5, 2007 7:48 PM
  •  

    Queens,

     

    Call MS and explain that your motherboard is defective. 

     

     

    Stephen Holm, MS

    Monday, July 30, 2007 11:39 PM