Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
had to re-install windows how do I get more than 90 day trial with my old account RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    I had live one care and I have the email for the account and the 8 character "password".  With Blue screen of death I had to reformat.  When I go to register live one car now it is asking for a 20 digit code.  I do not have this and never did to my knowledge.  How do I input my old info to upgrade from the trail version of live one care I am now running
    Saturday, August 9, 2008 8:12 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Most likely you are not using the Live ID and password associated with your One Care account. If you use the correct Live ID and password One Care will activate and not ask you for a product key.

     

    Saturday, August 9, 2008 11:56 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Most likely you are not using the Live ID and password associated with your One Care account. If you use the correct Live ID and password One Care will activate and not ask you for a product key.

     

    Saturday, August 9, 2008 11:56 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    I have same problem. Removed OneCare off my old computer and removed it from my OneCare account but new installation only shows 90 day trial time left. I shouldn't have to renew till approx March 2009.

     

    Your email said to click "Subscribe". There is no "Subscribe" when I open OneCare. Just lists subscription status which is not the proper date.

     

     

    Monday, August 11, 2008 2:07 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    You just have to activate the trial. Open One Care, select "Subscribe" and when asked to enter a Live ID enter the Live ID and password used to purchase One Care. Your subscription status will be recognized and One Care will activate.

     

    Monday, August 11, 2008 4:21 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Your email said to click "Subscribe". There is no "Subscribe" when I open OneCare. Just lists subscription status which is not the correct date.

     

    Sunday, August 17, 2008 4:15 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Then you don't have the same problem as the OP. Go to billing - https://billing.microsoft.com/home.aspx

    and verify your subscription end date. If you believe the date to be incorrect or if the date does not match the date in One Care please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Sunday, August 17, 2008 2:47 PM
    Moderator