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Windows 7 no longer genuine? RRS feed

  • Question

  • I've been running Windows 7 since the end of last year and have had no problems until recently. When I booted up I was notified my Windows 7 was not genuine. It is a oem version, but it is only installed on my computer. Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-9P3R9-BFDJ6-JCQHD
    Windows Product Key Hash: Vx6t4Hoj7z3KGTFHF9LvTEX3Cy0=
    Windows Product ID: 00426-OEM-9154234-77953
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {19C97DB6-75C8-4BE1-9472-3331E495AEBC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{19C97DB6-75C8-4BE1-9472-3331E495AEBC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JCQHD</PKey><PID>00426-OEM-9154234-77953</PID><PIDType>3</PIDType><SID>S-1-5-21-2455620541-3469041872-3313264776</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20080623000000.000000+000</Date></BIOS><HWID>3DB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5F69EF55AF76734</Val><Hash>Ts7azAX0R/4qm307mNuvQNaApEA=</Hash><Pid>81602-922-6345746-68948</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-377953-02-1033-7600.0000-2002010
    Installation ID: 013800198903684480709495505190613763090373143614834416
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JCQHD
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 7/19/2010 11:05:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:19:2010 09:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAEAAgACAAAAAwABAAEAln1k1lhsIr0EEHf2LDYa7Kwdf5hCsxhczDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B9K    
      FACP            DELL          B9K    
      HPET            DELL          B9K    
      BOOT            DELL          B9K    
      MCFG            DELL          B9K    
      SSDT            DELL        st_ex
      OSFR            DELL          B9K    
      SLIC            DELL          B9K    


    Monday, July 19, 2010 6:16 PM

Answers

  • I confirm that this Product Key is Blocked.

      The reason for the Block is showing as 'SBC COA Replacment'.  If I understand correctly, this means the Key was replace for some reason (Most likely this key was reported as lost or stolen.  A new key was issued and this key was then Blocked).

     


    Darin MS
    Monday, July 19, 2010 7:57 PM

All replies

  • According to the error code the key is blocked, can you tell us how you purchased your key? Did it come with your computer? or did you purchase it. If you inadvertantly activated it on more than one key that can cause it to be blacklisted, an OEM key can only be activated on one computer, ever, in the event of a hardware failure that leads to warranty repair it can be activated again by phone. If the key was over activated it can lead to being blocked. Other ways this can happen, someone stole your key, the seller over sold it (to more than one person). Darin can give you more information on your specific key.

    Monday, July 19, 2010 6:44 PM
  • I actually got Windows 7 as a gift, I use to run Vista. I'm not sure where it was purchased from. The package was sealed when I got and it did have a product key. I've only put it on one computer.
    Monday, July 19, 2010 6:55 PM
  • I confirm that this Product Key is Blocked.

      The reason for the Block is showing as 'SBC COA Replacment'.  If I understand correctly, this means the Key was replace for some reason (Most likely this key was reported as lost or stolen.  A new key was issued and this key was then Blocked).

     


    Darin MS
    Monday, July 19, 2010 7:57 PM
  • So does this basically mean I'm out of luck and will need a new copy of Windows.
    Monday, July 19, 2010 8:18 PM
  • So does this basically mean I'm out of luck and will need a new copy of Windows.

    Basically, yes.
    Carey Frisch
    Monday, July 19, 2010 8:20 PM
    Moderator
  • So does this basically mean I'm out of luck and will need a new copy of Windows.

    Basically, yes.
    Carey Frisch

    If your past version of Vista was Valid and Genuine, you have the option of going back to using it.
    Darin MS
    Tuesday, July 20, 2010 5:47 PM
  • Found out my copy of Windows 7 was purchased on ebay, chances are that's the problem. I will probably end up going back to Vista for awhile until I have the money to buy a legit copy of Windows 7. Thanks for the help.
    Tuesday, July 20, 2010 8:28 PM