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Microsoft ID not received and have another one before RRS feed

  • Question

  • Hello

    I register my case at this link from 16/6/2013 and no one replay i tried to post the problem 3 times with last SR# 1251332950. and no one reply i have Microsoft ID linked to Prometric ID when i was in Egypt but when moved to saudi arbia i have problem to access my email so i create new prometric id because i have to take the exam ASAP

    the problem is i didn't receive my new Microsoft ID till now to my email and i need to merge the new one with the old

    i tried to call Microsoft Saudi Arabia also but told me to go to this link also, What else should i do now

    Sunday, June 22, 2014 1:40 PM

Answers

  • Dear sally, 

    Unfortunately the way to make a union of MC ID numbers and making code if not accepted in any way via the website it is only through Microsoft's support centers. 

    I strongly suggest you contact them, their service and attitude is very good! 

    Slowly try to explain to them what you want to do. 

    I wrote down the phone numbers of support in your area, and there is a link that allows you viewing in different areas if needed.


    link for this page: http://www.microsoft.com/learning/en-us/help.aspx

    Microsoft Regional Service Centers: Africa, Mediterranean, Middle East, Pakistan

    Hours of operation

    Telephone

    Email

    Monday through Friday
    8:00‒18:00 (8:00 A.M.‒6:00 P.M.) Greenwich Mean Time (GMT)
    9:00‒18:00 (9:00 A.M.‒6:00 P.M.) Central European Time (CET)

    Response within two business days

    Contact information

    Country/region

    Telephone/other

    The Middle East and Africa

    Find answers to this month’s top queries in the self-help portal
    If you require additional information, contact your Regional Service Center:

    Bahrain

    Online support in Arabic and English

    Egypt

    Online support in Arabic and English

    Israel

    (180)-9450464 (toll-free number)
    (180)-9238101 (toll-free number)

    Jordon

    Online support in Arabic and English

    Kuwait

    Online support in Arabic and English

    Lebanon

    Online support in Arabic and English

    Libya

    Online support in Arabic and English

    Oman

    Online support in Arabic and English

    Pakistan

    (49) 524 1179 6057

    Palestinian Authority

    Online support in Arabic and English

    Qatar

    Online support in Arabic and English

    Saudi Arabia

    Online support in Arabic and English

    South Africa

    (0800)-995641 (toll-free number)

    United Arab Emirates

    Online support in Arabic and English
    (49) 524 1179 6057

    Yemen

    Online support in Arabic and English

    Africa, Mediterranean, Middle East, Pakistan

    Send an email message

    Fax: (49) 524 1179 6077
    Address: Microsoft Regional Education Service Centre
    Postfach 4000
    33414 Verl
    GERMANY


    Please Mark This As Answer if it helps to solve the issue

    Tzuri Ben Ezra | My Certifications: CompTIA A+ ,Microsoft MCP, MCTS, MCSA, MCITP |
    FaceBook: Tzuri FaceBook | vCard: Tzuri vCard | 
    Microsoft ID: Microsoft Transcript 
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    Sunday, June 22, 2014 5:51 PM

All replies

  • Thank you for your fast reply

    I already tried to use this support link before from week and they did not reply till now is there is any phone number i can use even if it is international number

    hope you help me to find number that i can make call from my location (Saudi Arabia)

    Thank you

    Sunday, June 22, 2014 9:34 PM
  • unfortunately I can't call this numbers it is like toll free number or service number that related to specific country and no number for Saudi Arabia network says it is wrong number 

    i don't know why they didn't replay my SR 

    Monday, June 23, 2014 5:02 PM