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Unable to Close Hotmail Account

    Question

  • I am unable to close my hotmail account. When I click "close your microsoft account" under my settings with my hotmail account, I receive this message: 

    <meta content="text/html; charset=utf-8" http-equiv="content-type" />You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.

    I then logged onto the MSN biling and account management and I received this message: 

    <meta content="text/html; charset=utf-8" http-equiv="content-type" />

    No billing accounts

    This Windows Live ID does not currently have a billing relationship with Microsoft. MSN offers a variety of services that you may subscribe to. For more information, go to http://get.msn~ENV~.com .

    Apparently I have a Microsoft Points account associated with my Microsoft account. Please direct me on how to close the Microsoft Points account.

    Thank you,

    Amy

    Monday, September 17, 2012 11:18 PM