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error 0x80080299 when I try and validate - I have tried everything !! RRS feed

  • Question

  •  

    Hi

     

    I have tried everything to validate windows (to run windows update) , but no luck.  I have run the MGA diags and everything passed fine.  I have reloaded the legitcheckcontrol.dll  as per forum instructions  and still no luck. 

     

    I initially had an Office XP version installed  which had issues with validation (expired licence)  and I have since de-installed this.  Still no luck with validating windows.  What else can I try  ?  

     

    I have appended the MGA diagnostic tool  output below.  Pls pls pls help  !!!

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Q89DP-Q8QK8-VF2B8
    Windows Product Key Hash: b8ke7thlkNj7yyHBhLmcdr6K2MI=
    Windows Product ID: 55277-OEM-2111907-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CFED5187-4217-4B61-A165-B694646635BC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-156-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-89-800401f3_78155E4D-305-800401f3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

     

    Friday, March 7, 2008 11:20 AM

Answers

  • Hello tromba,

     

    It sounds like this problem may be an issue with your Internet Explorer and not WGA, from your diagnostic information you have the WGA module installed and it appears to be working correctly, however the website is unable to load the module.  Please try the below steps to see if this resolves your issue, after you complete these steps please restart your computer and try again:

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    If this still does not resolve your issue I would highly suggest contacting your computer manufacturer for further support if that is still an option, otherwise you may submit a free Windows Update support request here for further assistance: https://support.microsoft.com/oas/default.aspx?gprid=6527.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, March 7, 2008 10:34 PM

All replies

  • Hello tromba,

     

    Please see the following Microsoft Knowledge Base (KB) article on how to resolve the 0x80080299 error you receive when attempting Windows Update: http://support.microsoft.com/kb/919868.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, March 7, 2008 5:21 PM
  • Hi Matt.

     

    Firstly  thank you for your prompt response.

     

    Unfortunately article 919868 did NOT help.

     

    -  I confirmed that the WGA validation tool add-on is enabled in IE6  (under tools -> manage add-ons)

    -  I also ran "Update Active-X" on this add-on,    but it said that no update was available.

    -  I still get the 0x80080299 error when I try and validate windows on the WGA web site

    -  If I try and run windows update (http://windowsupdate.microsoft.com/)   it also fails (I get no error,  just an "ok"  message,  at the bottom left hand corner of the IE browser  )

     

    Where do I  go from here  ?  How do I escalate this ????

     

    This is really frustrating since I have been  using windows update for years on my IBM PC running a preloaded version of XP Home.  I have been unable to use windows update (to  install things like XP fixes, IE7,  Defender etc...)  for about 12 months now. 

     

    I have re-run the MGA diag tool (v1.7)   just in case anything has changed  with what I did.  Below is the output :

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Q89DP-Q8QK8-VF2B8
    Windows Product Key Hash: b8ke7thlkNj7yyHBhLmcdr6K2MI=
    Windows Product ID: 55277-OEM-2111907-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CFED5187-4217-4B61-A165-B694646635BC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-156-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-89-800401f3_78155E4D-305-800401f3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Friday, March 7, 2008 10:06 PM
  • Hello tromba,

     

    It sounds like this problem may be an issue with your Internet Explorer and not WGA, from your diagnostic information you have the WGA module installed and it appears to be working correctly, however the website is unable to load the module.  Please try the below steps to see if this resolves your issue, after you complete these steps please restart your computer and try again:

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    If this still does not resolve your issue I would highly suggest contacting your computer manufacturer for further support if that is still an option, otherwise you may submit a free Windows Update support request here for further assistance: https://support.microsoft.com/oas/default.aspx?gprid=6527.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, March 7, 2008 10:34 PM
  • Hi Matt.

     

    Thanks again for your input.

     

    I tried the 9 steps above.  But still no success in running windows update.

     

    I have also setup automatic updates  (does this depend on IE6 ? )  but this also does not work.

     

    Can I use firefox to run windows update  or install  fixes via some other method ?

     

    Do you recommend I submit a windows update support request or is there anything else I can try before I do so.

     

    Thanks.

    Friday, March 7, 2008 11:19 PM
  • Hello tromba,

     

    At this point it does not appear to be a WGA issue that is causing this and more of an browser/system issue.  I would suggest at this point you submit a Windows Update support request for further assistance with this issue.  Please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, March 7, 2008 11:21 PM
  • Tromba,

     

    Have a look at Matt Prall's response in this thread:

     

    http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=2679987&SiteID=25

    Saturday, March 8, 2008 5:05 AM