I just upgraded my system to Vista Home Premium using an express upgrade but it keeps telling me that the software isn't genuine, even though it is. I've checked the thread; http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=897109&SiteID=25. I have none of that software installed. The WGA diagnostic tool gives me the following:
Diagnostic Report (1.7.0012.0): ----------------------------------------- WGA Data--> Validation Status: Invalid License Detailed Status: 0xc004f027 Windows Product Key: *****-*****-3G3FG-J82HX-B89X3 Windows Product Key Hash: viVkSLcSZ7LIFgJ3X+KDfdTGfW8= Windows Product ID: 89578-OEM-7318135-36788 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.0.6000.2.00010300.0.0.000 ID: d2ef5848-bc46-40b8-b595-7c8688fb94a4 Is Admin: No AutoDial: No Registry: 0x0 WGA Version: Failed to retrieve file version. - 0x80070006 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6000.vista_rtm.061101-2205 TTS Error: K:20070424192812904-M:20070424192115474- Validation Diagnostic: Resolution Status: N/A
If none of those programs could be causing your issue, please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your confirmation number here. I'll contact you directly so we can figure out the cause of your issue. Thank you!
