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Rule Deployment Wizard Error - The user does not have a mailbox (or e-mail Active Directory attributes are missing) RRS feed

  • Question

  • I'm trying to deploy a forwarding rule for a user, using the Rule deployment wizard in our dev environment and I'm getting this error message:

    The user does not have a mailbox (or e-mail Active Directory attributes are missing)

    Full Error message below:

    <?xml version="1.0"?><ArrayOfRequestResult xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">  <RequestResult>    <RequestAction>DeployRule</RequestAction>    <RequestStatus>Failure</RequestStatus>    <ExceptionInfo>Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentException: The user does not have a mailbox (or e-mail Active Directory attributes are missing).   at Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentSession.GetMapiSessionInformation(DirectoryEntry userDirectoryEntry, Boolean isExchange14, String&amp; exchangeServerName, String&amp; exchangeStoreDn, String&amp; exchangeSystemDn, String&amp; exchangeMailboxDn, String&amp; exchangeServerLegacyName, String&amp; exchangeAdminMailboxDn)   at Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentRequest.ProcessNext()</ExceptionInfo>    <DataInfo xsi:type="xsd:string">Path:GC://CN=user,CN=Users,DC=dev,DC=org;homeMDB:CN=Mailbox Database 1000831583,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=dev,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=dev,DC=org;sAMAccountName:user;CN:user;legacyExchangeDN:/o=dev/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user;msExchHomeServerName:/o=dev/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE2010;</DataInfo>  </RequestResult></ArrayOfRequestResult>

    Exchange Server is 2010 SP 1 (Version 14.1 (Build 218.15)) and I got the latest version of MAPI install 1.21 (I believe).

    The user is an exchange administrator, domain admin and CRM admin

    Any ideas?

    TIA

    Edit:

    The user does have a mailbox and I could create the rule from Outlook but asking several hundred users to do this would not be desirable


    Musings on Information Technology




    Saturday, April 7, 2012 7:14 PM

All replies

  • Have exactly the same problem on my side.

    Anyone?

    Friday, August 17, 2012 7:40 PM
  • I'm having the same issue when tying to deploy a forwarding rule for two users:

    <ExceptionInfo>Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentException: The user does not have a mailbox (or e-mail Active Directory attributes are missing). at Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentSession.GetMapiSessionInformation(DirectoryEntry userDirectoryEntry, Boolean isExchange14, String& exchangeServerName, String& exchangeStoreDn, String& exchangeSystemDn, String& exchangeMailboxDn, String& exchangeServerLegacyName, String& exchangeAdminMailboxDn) at Microsoft.Crm.Tools.ExchangeConnectorDeployment.RuleDeploymentRequest.ProcessNext()</ExceptionInfo>

    - Exchange 2010 SP2.

    - CRM Online.

    Any ideas?

    Thanks!



    http://social.microsoft.com/Forums/is/crmdeployment/thread/46aebb03-f267-411f-b3a6-cd1543a50c0c
    Tuesday, August 21, 2012 9:58 PM
  • has anyone every found a solution with this. I am running 2011 on-prem with Exchange 2010 and have the same error. Any recommandations would be awesome. thank you
    Tuesday, December 4, 2012 6:57 PM
  • No solution yet but workaround. When adding user to CRM I'm running simple script to add fwd feature. I'm running it on my exchange box, users.txt is a file that contains list of users to prceed

    ==============================================

    $users = Get-content ./users.txt
    foreach ($user in $users)
    {
    $rules = Get-InboxRule -Mailbox $user -Identity 'MSCRMForwardmscrmrouter@dataplus.ru'
    foreach ($rule in $rules)
    {
    Remove-InboxRule -identity $rule -force -AlwaysDeleteOutlookRulesBlob -Confirm
    }
    New-InboxRule -Mailbox $user -name MSCRMForwardmscrmrouter@dataplus.ru  -MyNameInToOrCcBox $true -ForwardAsAttachmentTo 'mscrmrouter@dataplus.ru'
    }

    ==============================================

    I have to delete previously created rules to not to dupe them


    Sam-wise

    Wednesday, December 5, 2012 12:08 PM
  • Any news about this issue? Same problem here.

    currently we are creating the rule manually.

    Regards,

    Geert

    Tuesday, January 15, 2013 11:46 AM