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Counterfieting help RRS feed

  • Question

  • I brought this pc from a vendor, and it keeps coming up that I may be a victim of counterfiet software. This is the second time it has happened so he has sent me another key... should this happen if the original Windows which was installed was genunine I dont want to have to keep doing this every 6 months? C

    Monday, July 6, 2009 2:11 PM

Answers

  • Hi dan

    Yep thats what I was thinking after doing some of my own research, he has now told me if the key he has sent dosn`t work then he will send me a new licience by post but I will have to re install windows...geesh... I am blonde for gods sake!!!  LOL.... (I have not opened the attatchement as it is an exe file, so have just saved it to my desktop),  but since receiving it from him my hotmail is going up the wall and acting all funky.  I think the best thing I can do is to let him know "What I think he game is" and let me make me an offer of a new machine.... Just annoys me that he is ripping people off like this and getting away with it.  Thanks for your reply Dan...will keep you posted if I get a result... P :-)

    • Marked as answer by Patty 1212 Wednesday, July 8, 2009 12:33 AM
    Wednesday, July 8, 2009 12:33 AM

All replies

  • Hi Patty 1212,

    The vendor is likely just sending you someone else's key that they stole.

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a Repy in this message thread.

    Step 2 is telling us about the Certificate of Authenticity (CoA) that may be on the computer itself on on the retail Windows packaging that you may have. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the full Product Key that may be printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by bit-it Tuesday, July 7, 2009 5:10 PM
    Monday, July 6, 2009 3:33 PM
  • Hi dan

    Yep thats what I was thinking after doing some of my own research, he has now told me if the key he has sent dosn`t work then he will send me a new licience by post but I will have to re install windows...geesh... I am blonde for gods sake!!!  LOL.... (I have not opened the attatchement as it is an exe file, so have just saved it to my desktop),  but since receiving it from him my hotmail is going up the wall and acting all funky.  I think the best thing I can do is to let him know "What I think he game is" and let me make me an offer of a new machine.... Just annoys me that he is ripping people off like this and getting away with it.  Thanks for your reply Dan...will keep you posted if I get a result... P :-)

    • Marked as answer by Patty 1212 Wednesday, July 8, 2009 12:33 AM
    Wednesday, July 8, 2009 12:33 AM
  • Hi Patty1212,

    Go ahead and provide the following info as requested below so we can give you a full report of the current situation:

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a Repy in this message thread.

    Step 2 is telling us about the Certificate of Authenticity (CoA) that may be on the computer itself on on the retail Windows packaging that you may have. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the full Product Key that may be printed on the CoA.



    In addition, give use some details on the CD that you were supplied with by the seller of the computer:  is it a hologrammed Microsoft CD or a burned CD?


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 8, 2009 1:00 AM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23726
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FFDDE073-25A0-4595-8A16-A4EA8A122042}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FFDDE073-25A0-4595-8A16-A4EA8A122042}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23726</PID><PIDType>1</PIDType><SID>S-1-5-21-1920195857-1129169684-551124141</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>E0563A870184E04C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DM051</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4380F81B0010F10</Val><Hash>m+6FMALGKhaK8KkzGn927whXoII=</Hash><Pid>81602-904-1244046-68428</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, August 20, 2009 3:29 PM
  • Hello sisday,

    Somehow your Dell has ended up with a nongenuine installation of XP Pro.

    Please look at the Certificate of Authenticity on your Dell to see what version and edition of Windows it came with.

    If your Dell came with XP Pro, the first thing to try is the PK Updater utility here:  http://go.microsoft.com/fwlink/?linkid=45668

    If it came with any other version or edition of Windows, you'll have to back up and offload your data then use the Dell PC Restore Utility or Dell OS Reinstallation CDs to put the original Genuine Windows back onto your Dell computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, August 20, 2009 5:37 PM