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Crm 2013 email router issue RRS feed

  • Question

  • I am trying to run the "test and enable mailbox" from the mailbox settings area in CRM 2013. However I get the following error meassage: 

    SvcSupportportal Support

    The email message "Testmeddelande" cannot be sent because the mailbox SvcSupportportal Support does not have an email server profile associated with it or the email server profile is inactive.

    I have no email server profile because we are running a traditional CRM 2013 Email Router. The test in the CRM 2013 Email Router configuration Wizards is successfull so the connection between CRM and Email Router is ok. 

    Any suggestions? 

    Monday, June 30, 2014 3:31 PM