Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Receiving Message: Microsoft Office Enterprise 2007: Invalid Product Key... but I have Home and Student Edition Installed RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello tech-gurus,

    I'm having difficulty getting my Home and Student edition of Office validated.  I am able to download and use Word templates and such, but when I tried to download the Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs, I received a message saying that my version of Office is not genuine.  Specifically, it tells me that my "Microsoft Office Enterprise 2007: Invalid Product Key."  The problem is that I don't HAVE Office Enterprise.  I only have Home and Student.  I installed the program myself, and I have the original disk (with holograms) and packaging (with product key).

    How do I get the product validation program to recognise that I have the Home/Student edition?

    I ran the MGA diagnostic program, and this is what it says:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: ((removed))
    Windows Product Key ((removed))
    Windows Product ID: ((removed))
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {67E82C0E-826F-40EE-8337-76D0829C3AF4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Spsys.log Content: 0x80070002


    Monday, September 8, 2008 5:00 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Tech-gurus, I like that. :)

    LadyIslay,

    Two things. Try this first: Knowledge Base (KB) article     http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.


    Next, review the KB article @     http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 



    Try this second if the first doesn't work: 

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool again: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the ENTIRE results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Activation and Conversion Information for 2007 Microsoft Office System Trials

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident. Information about activation and conversion of 2007 Microsoft Office system Trials can be located on the following webpage:  http://office.microsoft.com/en-us/help/HA101936151033.aspx

    I hope this information helps.

    Rick, MS
    • Marked as answer by RickImAPC Monday, September 8, 2008 6:44 PM
    Monday, September 8, 2008 6:41 PM