none
Vista Ultimate failing to do software updates and SLsvc.exe deleted by chkdsk RRS feed

  • Question

  • I have Vista Ultimate, 32 bit, and attempted to run Windows Update but it failed with an unknown error code 80070426.

    So I rebooted, only to be contronted by a "hard disk" error message  prior to the boot completion, at which time CHKDSK began verifying and deleting various files, including SLsvc.exe.

    After this stopped it completed the boot normally, but I find that it still cannot do any updates - same error message occurs.

    I see others have had similar problems before but can't find any solutions that apply to my situation.  Prior to this problem arising everything was working.  Last successful update was a month ago.

     

    =========

    update - I tried the instructions 1 -6 in this post and it worked!

     

    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/264f12fc-10a1-41da-9de9-1168eff56724

    thanks - problem solved!

    =======

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-R9HFG-6BYGR-P7B8Y
    Windows Product Key Hash: zJbd6inA8uGFLEP8S5Nbap54Wg8=
    Windows Product ID: 89580-853-0315883-71728
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {80730C17-649C-4C6A-A97F-C08BCEB79619}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{80730C17-649C-4C6A-A97F-C08BCEB79619}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7B8Y</PKey><PID>89580-853-0315883-71728</PID><PIDType>5</PIDType><SID>S-1-5-21-1062416887-3291489762-4177093121</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050209000000.000000+000</Date></BIOS><HWID>6B303507018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>953D0654772E775</Val><Hash>IjbHbHhBASqdnahty8qgMw8xHYo=</Hash><Pid>81599-954-0476704-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070002

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAQABAAAAAgABAAEAeqi6NHTljgKEEe6k7FWiUWLg8vQkB2CWrFbsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          GX280 
      FACP            DELL          GX280 
      HPET            DELL          GX280 
      BOOT            DELL          GX280 
      MCFG            DELL          GX280 
      SSDT            DELL        st_ex
      ASF!            DELL          GX280 

    • Edited by uqkk Tuesday, October 12, 2010 11:03 AM
    Tuesday, October 12, 2010 10:17 AM

Answers

  • I have Vista Ultimate, 32 bit, and attempted to run Windows Update but it failed with an unknown error code 80070426.

    So I rebooted, only to be contronted by a "hard disk" error message  prior to the boot completion, at which time CHKDSK began verifying and deleting various files, including SLsvc.exe.

    After this stopped it completed the boot normally, but I find that it still cannot do any updates - same error message occurs.

    I see others have had similar problems before but can't find any solutions that apply to my situation.  Prior to this problem arising everything was working.  Last successful update was a month ago.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-R9HFG-6BYGR-P7B8Y
    Windows Product Key Hash: zJbd6inA8uGFLEP8S5Nbap54Wg8=
    Windows Product ID: 89580-853-0315883-71728
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[Hr = 0x80070002]


    Since CHKDSK has found problems, your HD may b failing - so back up your data now, and then run the HD manufacturer's Test utility over the disk to check its health.
    Once you've done that, try running the System File Checker to repair problems with missing files - Windows is complaining that the file slsvc.exe is missing. (Start>Run, type SFC /SCANNOW and hit the Enter key)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 12, 2010 10:49 AM
    Moderator