Vista Ultimate failing to do software updates and SLsvc.exe deleted by chkdsk

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  I have Vista Ultimate, 32 bit, and attempted to run Windows Update but it failed with an unknown error code 80070426.

  So I rebooted, only to be contronted by a "hard disk" error message  prior to the boot completion, at which time CHKDSK began verifying and deleting various files, including SLsvc.exe.

  After this stopped it completed the boot normally, but I find that it still cannot do any updates - same error message occurs.

  I see others have had similar problems before but can't find any solutions that apply to my situation.  Prior to this problem arising everything was working.  Last successful update was a month ago.

   

  =========

  update - I tried the instructions 1 -6 in this post and it worked!

   

  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/264f12fc-10a1-41da-9de9-1168eff56724

  thanks - problem solved!

  =======

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-R9HFG-6BYGR-P7B8Y
  Windows Product Key Hash: zJbd6inA8uGFLEP8S5Nbap54Wg8=
  Windows Product ID: 89580-853-0315883-71728
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6002.2.00010100.2.0.001
  ID: {80730C17-649C-4C6A-A97F-C08BCEB79619}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.100608-0458
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\Slsvc.exe[Hr = 0x80070002]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{80730C17-649C-4C6A-A97F-C08BCEB79619}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P7B8Y</PKey><PID>89580-853-0315883-71728</PID><PIDType>5</PIDType><SID>S-1-5-21-1062416887-3291489762-4177093121</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050209000000.000000+000</Date></BIOS><HWID>6B303507018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>953D0654772E775</Val><Hash>IjbHbHhBASqdnahty8qgMw8xHYo=</Hash><Pid>81599-954-0476704-65280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  N/A, hr = 0x80070002
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: NAAAAAEAAwABAAIAAQABAAAAAgABAAEAeqi6NHTljgKEEe6k7FWiUWLg8vQkB2CWrFbsOw==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            DELL          GX280 
    FACP            DELL          GX280 
    HPET            DELL          GX280 
    BOOT            DELL          GX280 
    MCFG            DELL          GX280 
    SSDT            DELL        st_ex
    ASF!            DELL          GX280 
  

  • Edited by uqkk Tuesday, October 12, 2010 11:03 AM

  Tuesday, October 12, 2010 10:17 AM