Answered by:
Validation error- Unauthorized change was made to windows

Question
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I think my computer has been infected with malicious software. I get the "An unauthorized change was made to windows" error box but I have none of the programs on my computer that the linked website states could have compatability issues with windows. please help me!
DiagnosticsDiagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c2fa
Cached Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-Q8KP7-G2W77-PQ2X6
Windows Product Key Hash: 32R6UGBGFFwD5mQAanl77L1+mTo=
Windows Product ID: 89580-447-2349827-71499
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {99A84D11-196B-4BBC-B8AB-FE669BFFF8D4}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error: M:20090110131655626-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-b063_E2AD56EA-762-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{99A84D11-196B-4BBC-B8AB-FE669BFFF8D4}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PQ2X6</PKey><PID>89580-447-2349827-71499</PID><PIDType>5</PIDType><SID>S-1-5-21-2265945913-538551757-3238129324</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20080403000000.000000+000</Date></BIOS><HWID>63313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4E707F799B40586</Val><Hash>Wn14gqPLpMut0eM67rbC61RPzy8=</Hash><Pid>89388-707-1084096-65280</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401
HWID Data-->
HWID Hash Current: OgAAAAIABAABAAEAAgABAAAAAwABAAEAJJSg9zHEeTrC39hB/JBGgxrJjKU/D/L0HOmGcBAGrFYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
MCFG DELL M08
ASF! DELL M08
TCPA
SLIC DELL M08
SSDT PmRef CpuPm
Saturday, January 10, 2009 8:27 PM
Answers
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Hello Cburdon,
Currently you have a non-genuine version of Vista. I would recommend returning the Vista where you made the purchase. Also I noticed you have a Dell computer. Can you tell me what Windows version originally came with the Dell @ the time of purchase?
Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.1. What edition/version of Windows Vista is titled?
· Home Basic
· Home Premium
· Business
· Ultimate
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Saturday, January 17, 2009 2:26 AM
Monday, January 12, 2009 8:09 PM
All replies
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Try re-installing Windows and activating by telephone.
- Proposed as answer by motherboardlove Sunday, January 11, 2009 2:56 AM
- Unproposed as answer by Stephen Holm Monday, January 12, 2009 9:18 PM
Sunday, January 11, 2009 2:55 AM -
Hello Cburdon,
Currently you have a non-genuine version of Vista. I would recommend returning the Vista where you made the purchase. Also I noticed you have a Dell computer. Can you tell me what Windows version originally came with the Dell @ the time of purchase?
Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.1. What edition/version of Windows Vista is titled?
· Home Basic
· Home Premium
· Business
· Ultimate
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Saturday, January 17, 2009 2:26 AM
Monday, January 12, 2009 8:09 PM