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Shawn MVP: I'm told that my Windows is not genuine when trying to download office 2007 update RRS feed

  • Question

  • Same with me and here is my diag data:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-DHXWR-3TQD7-WQRHH
    Windows Product Key Hash: 1iZlIRVwwLTX6r9lDp2ZpJoMbwM=
    Windows Product ID: 89580-378-5026717-71612
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 39122837-0813-4985-8285-5ad256f4633c
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>39122837-0813-4985-8285-5ad256f4633c</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-WQRHH</PKey><PID>89580-378-5026717-71612</PID><PIDType>5</PIDType><SID>S-1-5-21-4120304628-3741716773-2698753612</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MP061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>E7303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>9775A381BDC26BA</Val><Hash>eDDknZCxjE7/7SCab/5gQlwSeg4=</Hash><Pid>81608-861-3196646-65637</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B422420C4BD4EBA</Val><Hash>QmoWmNcJbvy7KF2WGiSQXhgXf0w=</Hash><Pid>84890-861-4691062-63462</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, April 29, 2007 12:06 AM

Answers

  • Hi Shawn,

     

    I split you post off from the original thread because the original poster's (from that thread) Diagnostic Report showed that they had Office that was installed using a Blocked VLK. Your Diagnostic Report does Not show that your Office was installed using a Blocked VLK, so by definition, your issue is not the same as the issue for the original poster.

     

    Would you describe (in detail) the specific issue, that you are experiancing? 

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    Monday, April 30, 2007 6:51 PM
  • Shawn,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Also I noticed you have a stand alone version of Visio 2007. It is recommended to first activate the stand alone program then active your Office Suite.  First please follow the steps to attempt resolving this issue then activate Visio and Office.
    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Monday, April 30, 2007 9:07 PM

All replies

  • Hi Shawn,

     

    I split you post off from the original thread because the original poster's (from that thread) Diagnostic Report showed that they had Office that was installed using a Blocked VLK. Your Diagnostic Report does Not show that your Office was installed using a Blocked VLK, so by definition, your issue is not the same as the issue for the original poster.

     

    Would you describe (in detail) the specific issue, that you are experiancing? 

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    Monday, April 30, 2007 6:51 PM
  • Shawn,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Also I noticed you have a stand alone version of Visio 2007. It is recommended to first activate the stand alone program then active your Office Suite.  First please follow the steps to attempt resolving this issue then activate Visio and Office.
    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Monday, April 30, 2007 9:07 PM