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Tune up wouldn't finish

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Tune up wouldn't finish Step 3 (Scanning for virus and potentially unwanted software). The status bar was at 90% for almost 20 hours; it was scanning directory c:\documents and settings\owner\local settings\application data. The harddrive sounded pretty busy the whole time. Finally I clicked "Cancel Tune-up".

Still it wouldn't stop. Patient, Ken, patient. I am thinking I have to reboot this thing.

Is it normal for Tune up to take 20 hours to run? If not, what should I do?

- Kenneth

Sunday, October 26, 2008 1:36 PM

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Hi Ken

No it is not normal and I would get in touch with support for help they can be found here

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

chuck

Sunday, October 26, 2008 9:37 PM

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Hi Ken

No it is not normal and I would get in touch with support for help they can be found here

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

chuck

Sunday, October 26, 2008 9:37 PM
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It sounds like the virus scan has hung on the part where it is trying to take action on malware identified during the scan. Chuck's advice to reach out to support is the correct way to go.

-steve

Wednesday, October 29, 2008 7:05 PM

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My tune up will only go to 3% and wont do anything. I need to have this done.

Thursday, October 30, 2008 11:04 PM
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Please contact support if Tune-up is hanging at 3%.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Friday, October 31, 2008 4:08 PM

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