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OneCare hangs system after computer restarted

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I went out of town for the weekend and shutdown my Vista Home Premium PC with OneCare installed. When I started it back up when getting home, the PC let me login to my profile and then just hangs. I can't get into Computer Management/Control Panel/Etc. I just get the spinning circle. It looks like the system is hanging when trying to load OneCare.

I am able to boot into Safe Mode with Networking, but when I try to uninstall OneCare, I get a dialog box tellng me it can't uninstall while in Safe Mode.

I'm frustrated...anyone have an idea on how to repair my OneCare environment?

Thanks,

Dave

Monday, April 20, 2009 2:05 AM

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Boot into Safe Mode again, type "msconfig" without the quotes in the Run box and when the System Configuration Utility opens select 'Diagnostic Startup" on the general tab. Restart your computer and Windows should load. At this point you can look for something that might be conflicting with One Care or uninstall One Care. If you uninstall One Care run the install cleanup tool before reinstalling - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 Open the System Configuration Utility again and select "Normal Startup". If after reinstallingOne Care the system hangs again I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
- Marked as answer by Stephen BootsMVP, Moderator Monday, April 20, 2009 3:18 PM
Monday, April 20, 2009 2:56 AM

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