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Outlook client lost remote access RRS feed

  • Question

  • Diagnostics reported this to an outbound Outlook client user:

    Microsoft.Crm.Outlook.Diagnostics.DiagnosticCheckException: Cached metadata information appears to be corrupted and was deleted etc
    Please restart Outlook. ---> System.Net.WebException: The request failed with HTTP status 401

    Outlook is lacking the CRM toolbar, addin is enabled.  When we tried to reconfigure it replied something to the effect that another profiile was used for a prior connection and it will continue to use that one.

    Any suggestions for a cure?

    Friday, April 10, 2009 4:51 PM

Answers

  • You can only configure the Outllook laptop/offline client to one profile on one PC.  You can have as many of the online setups as you like.

    Whatever it was, cycling the IIS server cured it.  Or some event that coincided with cycling the IIS server.

    Monday, April 13, 2009 2:09 PM

All replies

  • HI
    Try un-installing crm client and any references within outlook,like address book and addin.
    run the outlook configuration wizard again for the user profile.

    backup all mail data first,just incase
    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Friday, April 10, 2009 7:42 PM
  • Sounds like you have multiple outlook profiles on this machine.  You can only configure the outlook client to one profile on one PC.

    Monday, April 13, 2009 1:48 AM
    Moderator
  • You can only configure the Outllook laptop/offline client to one profile on one PC.  You can have as many of the online setups as you like.

    Whatever it was, cycling the IIS server cured it.  Or some event that coincided with cycling the IIS server.

    Monday, April 13, 2009 2:09 PM