off topic - Re: 800 customer support RRS feed

  • General discussion

  • Steve,

    I recently installed Office on my new mac and have been trying to utilize Entourage for my email functions, but have run in to some problems...  The first nite, I was able to pull messages from the Hotmail server, but for the last 24 hours, I keep receiving the following message (Error: -18497):

    "HTTP error.  The server is temporariliy unable to fulfill the request."

    "Could not retrieve mail.
    Account name: 'Hotmail' "

    There are some 4000+ emails still to be retrieved, and I need to have local access to them (without an internet connection)...  Each time I hit 'send/receive' I receive a message about the number of emails and then, almost immediately, I receive the error message above...  When I first setup the account, I was able to download approximately 5500 emails over the course of a few days, having run in to the same problem a few times during this 'initial' server download, but since yesterday, it seems to not be working at all and I am not receiving any messages through Entourage.

    On a tangent, I am still operating MS Outlook from my PC (second machine) and it seems to have no problems pulling new messages from the Hotmail server, so I know it's working in some capacity.  I have tried using a more basic mail application on my new mac, but the pop3.live.com server will not authenticate my password, which I know is correct, so I now think there's something   I can't tell if the problem lies with a volume-related issue (too many emails)

    I would appreciate assistance in any way, as I'm simply trying to get myself set up accordingly.  Thank you.

    Thursday, December 11, 2008 2:05 PM

All replies

  • Hi, Adam. 

    You're off topic for this forum, which is dedicated to Windows Live OneCare.


    Support for Windows Live Hotmail and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com



    Thursday, December 11, 2008 3:06 PM