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Attach .wav file

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I was trying to attach a voice mail to my case, but it does not allow to do so. I hope it is possible.

Do i need to do some other task before doing so.

Note: I checked the blocked extention, it does not have .wav in that.

Wednesday, September 1, 2010 1:49 PM

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there could be a timeout out occurring. First, if possible enable tracing to see if you receive a better error message.

Enable tracing http://support.microsoft.com/kb/907490

Also if required adjust timeouts http://bingsoft.wordpress.com/tag/oledbtimeout/
MSCRM Bing'd - http://bingsoft.wordpress.com
- Marked as answer by Donna EdwardsMVP Thursday, September 2, 2010 2:45 PM
Wednesday, September 1, 2010 2:56 PM

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What size is it as there is a 5Mb limit
MSCRM Bing'd - http://bingsoft.wordpress.com

Wednesday, September 1, 2010 2:09 PM

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you can chnage the attachement size by going in to system settings -> Email -> Set file size limit for attachements..

MayankP My Blog My twitter

Wednesday, September 1, 2010 2:16 PM

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file size for voicemail is only 1 MB... and we have 10 MB size in setting.:(

Wednesday, September 1, 2010 2:22 PM
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What happens if you change the extension to somehting that does normally work and then reimport.
MSCRM Bing'd - http://bingsoft.wordpress.com

Wednesday, September 1, 2010 2:41 PM

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Now I'm not even able to upload any file :(.... it says

File could not be uploaded. ther is a problem communicating with the MS CRM server. The server might be unavailable.

Wednesday, September 1, 2010 2:47 PM
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there could be a timeout out occurring. First, if possible enable tracing to see if you receive a better error message.

Enable tracing http://support.microsoft.com/kb/907490

Also if required adjust timeouts http://bingsoft.wordpress.com/tag/oledbtimeout/
MSCRM Bing'd - http://bingsoft.wordpress.com
- Marked as answer by Donna EdwardsMVP Thursday, September 2, 2010 2:45 PM
Wednesday, September 1, 2010 2:56 PM

Moderator