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Cannot get microsoft word to install--it is a genuine copy RRS feed

  • Question

  • I have an icon that want me to 'Get genuine office ', which I already have-- I have downloaded ' MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012 ' and ran it to produce the Report
     
    ( Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QYQR8-24PPB-W8PDT
    Windows Product Key Hash: 4Jyu+H69GKz/nWhSZYL3vjcsgX8=
    Windows Product ID: 76477-OEM-2111907-00126
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {EF40773C-5653-4B2E-BF69-42681A1E4125}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Word 2002 - 101 Not Activated
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Publisher 2003 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EF40773C-5653-4B2E-BF69-42681A1E4125}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8PDT</PKey><PID>76477-OEM-2111907-00126</PID><PIDType>2</PIDType><SID>S-1-5-21-220523388-1708537768-854245398</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>WIM 2050</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R01-A0R   </Version><SMBIOSVersion major="2" minor="31"/><Date>20050117000000.000000+000</Date><SLPBIOS>MEDIONPC,MEDIONNB</SLPBIOS></BIOS><HWID>B35D3C07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>8DA17C8722A9368</Val><Hash>KgYrmmjxj/Ll47V5NM5SuGIAPTg=</Hash><Pid>54189-OEM-1695761-96436</Pid><PidType>4</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57216</Pid><PidType>14</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72082-640-0000106-55372</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 16D99:Dixons Stores Group|16D90:Medion AG|16D90:Medion AG|13648:Medion AG|13648:Medion AG
    Marker string from OEMBIOS.DAT: MEDIONPC,MEDIONNB

    OEM Activation 2.0 Data-->
    N/A

    I am running Windows XP on a Laptop and want to get rid of this ' Get GEnuine Office " and get my Genuine copy of 'Word 2002 ' to run 

    Wednesday, November 18, 2009 4:52 AM

Answers

  • Hello surveyor_gazza,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Word 2002 - 101 Not Activated

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Publisher 2003 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002


    At the moment your Medion PC computer has several Office programs installed.  There is a not yet activated OEM licensed installation of Word 2002; there is a nongenuine volume licensing installation of Office Professional 2003 that was installed with a widely pirated and now blocked volume licensing key; and there is a volume licensing installation of Publisher 2003.

    "Getting Genuine" consists of uninstalling the volume licensing programs and activating your Word 2002.  Follow these steps:

    1.  From the Add or Remove Programs applet of the Control Panel, locate Office Publisher 2003 and click on the button to uninstall it.  After uninstallation has completed, restart the computer.

    2.  Next, likewise uninstall Office Professional 2003.  After uninstallation has completed, restart the computer twice.

    3.  Now, click Start>All Programs and start Word 2002.  At this point you should see the Activation Wizard; if so, please follow the prompts to activate Word 2002 online.  If no Activation Wizard, from the Word 2002 menus, click Help then click Activate Word to start the Activation Wizard.

    4.  Once online activation completes, restart the computer.

    5.  Next, visit www.microsoft.com/genuine and click on the Validate Office button.  Your Word 2002 installation should Validate normally.

    6.  Now, open Word 2002 and check to make sure you are not seeing any nongenuine software notices.  If no notices, you are done.  Go to Microsoft Update to get the latest security updates for Word 2002.

    7.  If you do see nongenuine notices, there are remnants from the nongenuine installation to Office Professional 2003 that have to be cleaned up.  Please post back for further information if this is the case.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 20, 2009 10:22 PM
    Wednesday, November 18, 2009 7:32 PM