Office validation issue RRS feed

  • Question

  • Hoping someone can help me;

    Company bought a new Dell with XP preinstalled which replaced an aging PC
    Existing user on domain - member of local admin (on computer)
    Installed office onto new PC from network share - we have volume licensing (office 2002)
    When user first logs in and starts office app he gets prompted for validation - if goes through the wizard and he then closes out the app and re-opens the app, it then works fine, until he logs off and logs back on.

    I am at loss, it must have something to do with computer account since user account has not changed.....

    Tuesday, April 21, 2009 4:56 PM


  • Hello Naples FL,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your post is out of scope for the OGA program forum. Have you consulted your company's Network System's Administration section? The system's administrator should work directly with their Technical Account Manager "TAM" and/or the Vendor Account Manager "VAM" because you are using Volume Licensing on a corporate account.  

    Thank you for visiting the OGA program forum Naples.


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    • Marked as answer by Stephen Holm Tuesday, April 21, 2009 7:35 PM
    Tuesday, April 21, 2009 7:35 PM