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Windows XP Professional version 2002 SP 3 will not load RRS feed

  • Question

  • For some time (months) I had not been able to log off or turn my PC off.  I decided to remove some programs about 2 weeks ago using add/remove programs.  I removed some, then tried to remove Search Word or something similar to that.  At this stage my PC froze.  I tried the Ctrl + Alt + Del keys repeadedly to see if the program had stopped responding but nothing happened.  Now I do not know what happened, but suddenly my PC began to log me out, which it did.

    When I tried to log back in, as Administrator (only user on this PC) it would start to log me in, then immediately start to log me back out again.

    When I turned my PC on, it went to the Windows welcome page, where the Administer logs on just by clicking on Administator. But when I did this, I got the message - "Windows Product Activation". "A problem is preventing windows from accurately checking the license for this computer. Error code 0x80090019".

    I could not get into the computer at all!!

    I tried to follow the instructions on the Windows Website to work
    around this problem and fix it - but I could not even get into the PC to begin.

    Then in trying to fix that problem - I am now stuck in a loop where the PC
    restarts, cannot load windowds at all.  It will open the Window window and appear to begin loading, then I get a very quick (less than 1 second) flash of a blue screen and windows resarts....repeating this endlessly....and just keeps going back to restarting itself automatically. I have checked (using the Repair Console) and all the files - etc - appear to be there, everything seems fine, no hard disc probelms, no damage to HD.

    I have run the Windows XP reair console and repair installation - nothing
    seems to be working

    After a lot of research on the internet and trying almost EVERYTHING and
    ANYTHING I could find - I discovered a web site that has identified my
    problem precisely and has solutions to repair these issues. It is caused by
    a third party program downloaded from the internet (and there are many)
    which causes a LOOP VIRUS/WORM by altering just 2 Registery keys and commands, according to this web site. http://www.winxptutor.com/wsaremove.htm.

    The first solution did not work for me. so I tried the second solution - it
    is quite difficult - that did not work for me either. Same web site but through links this web site also refers to to a range of other web sites including http://windowsxp.mvps.org/peboot.htm
    for a very useful free tool that I am sure would come in handy for many
    people, for many reasons, at many stages of a computer users life.  I tried it and followed instructions for its use but achieved nothing.

    There is also a web site
    http://www.winxptutor/antispy.htm
    that identifies the BEST and SAFEST tools to always have up to date and
    running on your PC to prevent the same thing from happening again but first I have to be able to load windows., which I cannot.

    I have also tried the fix it at the following link http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/33e1e024-23d8-4f1b-8f39-96d13b026d6a/#page:2.  This did not work - I could not get the PC to do what the instructions said.... when I got to the stage of entering' then cd system~1\_resto~1 then ente, I get the message 'The sytem cannot find the file or directory specified'. So I tried the next step type dir then enter and got a list of information. So I followed the next step of typing cd_restore which then gives me the message 'The command is not recognised'. If I enter help it gives me a range of commands that I can use, but nothing I can see of any use. If I type cd "System Volume Information" and type the same cd_restore I get the same message and typing in help gets the same outcome.

    I am still stuck in this loop and looks like I have no hope of getting out of BUT this is a man made tool, with an man made problem, so there must be a man made solution - I just have to find it.

    My copy of Windows was activated and had been in use for three years.
    It was installed on the PC when I bought the PC.
    The PC was made to my specifications - not a brand name PC.
    It has Winows XP Professional version 2002 SP 3.
    I have the original Windows cd.
    It is legal, was installed and supplied with the PC that I purchased from a reputable store.

    PLEASE help me.  I have vital information on the HD that I desperately need and cannot afford to loose.


    Regards

    Lesley

    Saturday, October 25, 2008 6:27 AM

Answers

  • lesleytvincent,

    Two things. First a bit about activation looping, and second will be a bit about virus topics (If your computer has been infected). Some users, when they try to bring up the Windows Product Activation window, the window does not come up,  comes up but displays a “Fault Error”, comes up and is blank, or they can't get to a point to bring up the window due to the looping issue. 

    If one of these customer scenarios defines you, please see this post for a possible fix for your issue:

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1322791&SiteID=25

     If you are receiving the error "...the number of times you can activate Windows with this product key has been exceeded" while trying to Activation over the Internet, you are permitted to reinstall and activate XP as many times as you want to. This comes with the caveat that as long as your use of Windows XP is in compliance with the End User Licensing Agreement (EULA).  After a certain number of activations within a certain time period, automatic online activation will be suspended (This will also happen the first time you reinstall and activate some OEM versions of Windows XP), which will require that you do a Telephone Activation. To do so, rerun the Activate Windows Wizard and select "Activate my product using the telephone".  Follow the phone prompts.

    If the automated telephone activation is not accepted, you will be offered the option to speak with a live activation representative.  Choose that option.  The rep will ask a few questions for the purpose of confirming that you are still using your license for Windows XP in accordance with the EULA.  If this is confirmed, the rep will issue an activation code for you to enter into the Activation Wizard.



    Virus related cases are considered out of scope for the WGA program forum as well as out of our expertise.

    Please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    KB316941 - How to install or upgrade to Windows XP

    http://support.microsoft.com/kb/316941/en-us 

    Install Windows XP:

    http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

    Windows Update:

    http://www.update.microsoft.com/

    Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare Program:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Windows Genuine Advantage (WGA) program forums.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 27, 2008 2:44 PM
    • Marked as answer by RickImAPC Monday, October 27, 2008 2:44 PM
    • Marked as answer by RickImAPC Monday, October 27, 2008 2:44 PM
    Monday, October 27, 2008 2:44 PM

All replies

  •  Now I have got into another screen - blue - I think I got into it by pressing F8 a couple of times and entering into an advanced options window and going into a controllers repair option. The blue screen states 'aA problem has been detected and windows has been shut down to prevent damage to your computer' then DRIVER_IRQL_NOT_LESS_OR_EQUAL
    TECHNICAL INFO
    *** stop: 0x00000001 (0x00000000, 0x00000002, 0x00000008, 0x00000000)

    ANY IDEAS GIVEN THE WHOLE STORY AND SAGA SO FAR???

    Lesley
    Saturday, October 25, 2008 11:28 AM
  •  Sorry after STOP the first reference is 0x000000D1
    Saturday, October 25, 2008 11:49 AM
  • First, move the files that you need on to a secondary HDD or partition. Second, delete the partition. reinstall Windows, and activate by telephone. Then, post your MGA diagnostics.
    Sunday, October 26, 2008 12:52 AM
  • I spent 2 hour on the net live with a Microsoft Tech (on his day off) today, trying to fix this probelm without loosing any of the information on my HDD.  It left him baffled..........he was able to access the Microsoft data base and said he could not find a similar or exact ptoblem and this all seemed new to Microsft, so unless they know about it - the cause - then they cannot offer a fix it.

    I have now given my PC to my Brother in Law to have a look at and fix - he is very tech savvy - so I am waiting to see what he comes up with!!

    If anything changes or we find a solution, I will post it here for microsoft and all else to see and use.

    Lesley

    Sunday, October 26, 2008 1:34 PM
  • Have you tried my solution yet? I think that there may be some files on the Windows partition that are corrupted, not deleted by a repair install. I think that maybe the problem
    Sunday, October 26, 2008 1:50 PM
  • lesleytvincent,

    Two things. First a bit about activation looping, and second will be a bit about virus topics (If your computer has been infected). Some users, when they try to bring up the Windows Product Activation window, the window does not come up,  comes up but displays a “Fault Error”, comes up and is blank, or they can't get to a point to bring up the window due to the looping issue. 

    If one of these customer scenarios defines you, please see this post for a possible fix for your issue:

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1322791&SiteID=25

     If you are receiving the error "...the number of times you can activate Windows with this product key has been exceeded" while trying to Activation over the Internet, you are permitted to reinstall and activate XP as many times as you want to. This comes with the caveat that as long as your use of Windows XP is in compliance with the End User Licensing Agreement (EULA).  After a certain number of activations within a certain time period, automatic online activation will be suspended (This will also happen the first time you reinstall and activate some OEM versions of Windows XP), which will require that you do a Telephone Activation. To do so, rerun the Activate Windows Wizard and select "Activate my product using the telephone".  Follow the phone prompts.

    If the automated telephone activation is not accepted, you will be offered the option to speak with a live activation representative.  Choose that option.  The rep will ask a few questions for the purpose of confirming that you are still using your license for Windows XP in accordance with the EULA.  If this is confirmed, the rep will issue an activation code for you to enter into the Activation Wizard.



    Virus related cases are considered out of scope for the WGA program forum as well as out of our expertise.

    Please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada.

    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    KB316941 - How to install or upgrade to Windows XP

    http://support.microsoft.com/kb/316941/en-us 

    Install Windows XP:

    http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

    Windows Update:

    http://www.update.microsoft.com/

    Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare Program:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Windows Genuine Advantage (WGA) program forums.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 27, 2008 2:44 PM
    • Marked as answer by RickImAPC Monday, October 27, 2008 2:44 PM
    • Marked as answer by RickImAPC Monday, October 27, 2008 2:44 PM
    Monday, October 27, 2008 2:44 PM
  • Hello Rick;

    Thank you for your response, however none of it appears to address the specific issues I am currently having with my PC.

    I use Windows Live OneCare - it is on all the time, I also use SpyBot and a number of other protections are in place to protect my PC from Viruses and Worms - BUT from what I have found whilst researching my problems on the internet, no one program is 100% protective 100% of the time.

    I will pass this info onto my brother-in-law who now has my PC and is attempting to fix the issues.

    Regards

    Lesley 
    Saturday, November 1, 2008 12:08 PM