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Getting "not genuine windows" popups from KB971033 RRS feed

  • Question

  • I have a recently-purchased Lenovo X201T tablet which came pre-installed with Windows 7 Professional.  Like many others, update KB971033 is causing "not genuine windows" error popups.  These false positives have probably convinced a large number of legitimate users to turn off automatic updates.  Diagnostic report follows:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {8CCF4D03-A420-4890-BA40-8E834EA270EC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8CCF4D03-A420-4890-BA40-8E834EA270EC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-4171749131-747246953-3039026589</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0831CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6QET61WW (1.31 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20101026000000.000000+000</Date></BIOS><HWID>5DB80600018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6Q   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2062009
    Installation ID: 005790156073805091287293268504056943754620472466115712
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/16/2011 12:50:53 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000240
    Event Time Stamp: 5:14:2011 03:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEAln3SVx7eujoQ4kaKemMCZmpW5qVcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6Q  
      FACP            LENOVO        TP-6Q  
      HPET            LENOVO        TP-6Q  
      BOOT            LENOVO        TP-6Q  
      MCFG            LENOVO        TP-6Q  
      SSDT            LENOVO        TP-6Q  
      ECDT            LENOVO        TP-6Q  
      ASF!            LENOVO        TP-6Q  
      SLIC            LENOVO        TP-6Q  
      SSDT            LENOVO        TP-6Q  
      TCPA            PTL         CRESTLN
      SSDT            LENOVO        TP-6Q  
      SSDT            LENOVO        TP-6Q  
      SSDT            LENOVO        TP-6Q  



    Monday, May 16, 2011 4:59 PM

Answers

All replies

  • Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window.  Rerun the report.  If the error does not go away use System Restore to recover to a date prior to when the error first appeared.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, May 16, 2011 5:08 PM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {8CCF4D03-A420-4890-BA40-8E834EA270EC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8CCF4D03-A420-4890-BA40-8E834EA270EC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-4171749131-747246953-3039026589</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0831CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6QET61WW (1.31 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20101026000000.000000+000</Date></BIOS><HWID>5DB80600018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6Q   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2062009
    Installation ID: 005790156073805091287293268504056943754620472466115712
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/16/2011 1:38:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000240
    Event Time Stamp: 5:14:2011 03:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEAln3SVx7eujoQ4kaKemMCZmpW5qVcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6Q   
      FACP            LENOVO        TP-6Q   
      HPET            LENOVO        TP-6Q   
      BOOT            LENOVO        TP-6Q   
      MCFG            LENOVO        TP-6Q   
      SSDT            LENOVO        TP-6Q   
      ECDT            LENOVO        TP-6Q   
      ASF!            LENOVO        TP-6Q   
      SLIC            LENOVO        TP-6Q   
      SSDT            LENOVO        TP-6Q   
      TCPA            PTL         CRESTLN
      SSDT            LENOVO        TP-6Q   
      SSDT            LENOVO        TP-6Q   
      SSDT            LENOVO        TP-6Q   


    Monday, May 16, 2011 5:38 PM
  • Did you use System Restore?  Afterwards you can hide any updates you want to block.

    http://technet.microsoft.com/en-us/magazine/ff382716.aspx


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, May 16, 2011 6:19 PM
    Answerer
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, May 20, 2011 6:16 PM