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activation issues after putting in a new mother board and memory stick

    Question

  • please help me ! i placed in a new mother board and memory stick. i turned on the computer today to see this blue screen which is asking me to actviate windows . I do not have the sticker but i went ahead and used the program to source the product key. when i use it it tells me that the code is incorrect. i am not able to do anything on the pc, it would log of and just request the code. i am in dire need of help. i am currently using windos xp. i was able to get both the product key and the CD key from the code i used. is they anyone how can help me . thanks in advance
    Friday, July 22, 2011 3:10 PM

Answers

  • Hello jjohannes,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

      This will help us get a fuller picture of the issue.

     

    Thank you,

     


    Darin MS
    Friday, July 22, 2011 8:51 PM

All replies

  • Hello jjohannes,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

      This will help us get a fuller picture of the issue.

     

    Thank you,

     


    Darin MS
    Friday, July 22, 2011 8:51 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, July 27, 2011 9:52 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B4PKG-HY66M-K3BH3
    Windows Product Key Hash: l1Hl5jVilVA3icm8KJmU2zxTXZU=
    Windows Product ID: 00371-OEM-9044704-79456
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {EFD9DA20-81E5-4E87-B9BA-BF3C5E427FF9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EFD9DA20-81E5-4E87-B9BA-BF3C5E427FF9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-K3BH3</PKey><PID>00371-OEM-9044704-79456</PID><PIDType>3</PIDType><SID>S-1-5-21-1756969276-3101494719-4197542044</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100715000000.000000+000</Date></BIOS><HWID>74E73F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-447-079456-02-2057-7601.0000-2352011
    Installation ID: 010002475312022951286105631524024990425375121791267915
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: K3BH3
    License Status: Initial grace period
    Time remaining: 10980 minute(s) (7 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 24/08/2011 00:41:06

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:3:2011 11:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGKMczqwGg4QkLGgJbeDBijUpQls0L0XF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            071510        APIC0920
      FACP            071510        FACP0920
      HPET            071510        OEMHPET
      MCFG            071510        OEMMCFG
      OEMB            071510        OEMB0920
      GSCI            071510        GMCHSCI
      SSDT            DpgPmm        CpuPm


    davkel
    Tuesday, August 23, 2011 11:58 PM
  • I have had to change my motherboard twice and I am now on my third m/b.  Does this have any bearing on the activation issue?

    davkel

     

    Wednesday, August 24, 2011 12:01 AM
  • "davkel" wrote in message news:da1424f0-100e-47d2-be3c-618e627df8aa...

    I have had to change my motherboard twice and I am now on my third m/b.  Does this have any bearing on the activation issue?

    davkel

     

    Yes indeed! – OEM Licenses are locked to the first motherboard on which they are installed – and cannot be moved to another under any circumstances except warranty replacement.
    You may be able to persuade an Activation assistant to process the activation, but don’t bet on it.
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 24, 2011 12:52 AM
    Moderator
  • Well, that was painless - phoned MS in UK, got immediate help, plua new key straight away, with no questions.  I am now activated.

    Many thanks, Noel, for your very effective help.

    davkel

    Wednesday, August 24, 2011 7:45 AM
  • Glad (and very surprised ) to hear it!

    Good Luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 24, 2011 8:33 AM
    Moderator